Question about Motorola Mobility TracFone w175 PayAsYouGo Cell Phone

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Why is my service disabled, but I have minutes?

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With TracFone, you not only need to have minutes, but also service time. Check your phone's display to see if your service time is up. (I have a Samsung TracFone and it tells the number of service days remaining, but my old Motorola showed an expiration date. Your Motorola model may show the date too.) You'll lose service if you don't add more time by the end of service date, even if you still have minutes. As long as you add some more airtime within a short time (I don't remember the exact number of days), you'll keep the same number.

If the phone shows you haven't reached the end of service date and you still have minutes left, there's some other problem that TracFone will need to look into. Their customer service number is 1-800-867-7183.

Hope this helps and that you're back in service soon. Thanks for using Fixya!

Posted on Nov 06, 2010

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Posted on Jan 02, 2017

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