Question about RCA RS2041 Neo-5 CD Changer Audio System Shelf System

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The disc compartment doesn't open when press the open/close button. I can hear the changer motor and the trays sliding, When I try to pry the disc compartment open, I can see that disc tray #3's position is much further back than other trays. I have pulled the tray forward, but it returns to the prior position. Whenever I turn the system on or off, I can hear the CD changer moving the trays in and out, but compartment does not open. This happens when the source is set to tuner (default). The changer has always moved the trays when I press the power button. When I moved a few months ago, I neglected to remove several CDs from the changer. Until I set up the system in my new place, the system lay on its back for 2 months. According to the user manual, I should not have left CDs in or stored it on its back. It worked just fine prior to the move. What can be done if anything? Please advise, Susan

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Hello

Find a blank disc or a disc that you don't use anymore. Insert this disc about an inch deep into the slot where the discs go in.

Now, move the disc gently sideways while pushing the eject button repeatedly until the discs come out. If this doesn't work, move on

Contact the manufacturer if the CD player is still under warranty. Remember, if you try to open the player, you will be voiding its manufacturer's warranty.

If it's not under any warranty. You have to replace the motor that ejects the discs.

Posted on Nov 06, 2010

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