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The camera buttons on the side are jammed down. This happens with the W850i and is a design fault. The reason you notice it randomly is because your hand will often brush off the camera buttons which are now so sensitive that the lightest touch will set them off. Same happened with mine but instead it switched the phone off when they were touched... When I realised, I popped the buttons out and stayed away from them as you can still take pictures using the touch screen :) I have the official repair document on the phone and it's easy to remove / replace the side pad but why bother. If it's contract then it's a well known problem and you should return but not accept the same model as a replacement as it will fail also. If return is not an option, then remove the side button and the phone is otherwise quite robust.