The ink cartridge is stuck in its right side position, won't budge. The screen is flashing "wait". I've turned it off, unplugged, replugged, uninstalled drivers, reinstalled drivers, checked computer settings, changed fax cable, is no paper jam, and no error messages other than "wait". Prior to this it was working but printing everything green, text, images, all pale green. Installing new Canon ink cartriges, troubleshooting steps, cleaning steps, calibration, etc., didn't resolve the green ink problem, didn't use it for a month, and when turned on recently got the "wait" and stuck cartridge problem. Canon said to send it in for service, as did all forums I've posted problem on. I have the feeling it's something minor, like a sensor or dust or? I'd like to take it apart and look for myself, but would like instructions to avoid damaging it further. Can anyone help? Thanks. Candace
- If you need clarification, ask it in the comment box above.
- Better answers use proper spelling and grammar.
- Provide details, support with references or personal experience.
Tell us some more! Your answer needs to include more details to help people.You can't post answers that contain an email address.Please enter a valid email address.The email address entered is already associated to an account.Login to postPlease use English characters only.
Tip: The max point reward for answering a question is 15.
1. Remove the front printer cover.
2. Then take out the ink.
3. Next pull up the gray lever and take out the printer head.
4. Now go to the sink and start running the hot water. Then slowly and gently run the hot water over the metal part of the printer head. Use a soft tissue and gently clean the dry ink out.
5. Now dry the printer header with a soft cloth and wait for it to dry before placing it back into the printer.
6. Turn on your printer and see if it works now.
There should be a button on the right hand side of the printer. Depress it and the lid should open. Open it all of the way and the carriage should move over so you can remove and replace the cartridges.
Have you checked to see if the jet area on the bottom of the ink cartridge has a blackish sludge on them? It might be that the area that the print cartridges are purged/cleaned to one side of the printer (sometimes called a service station, or spitoon) has built up excess ink that has gotten thick and high enough that as the carriage goes over that area the bottom of the cartridge gets polluted with the blackish sludge. It will work slightly into the jets where the ink comes out and cause discoloration, even after you change the color cartridge. Open the unit to look inside with a flashlight for build ups and clean it (if you find some) with disposable things like cotton swabs, coffee stirrers, whatever you have that wont damage anything inside. Another cause could be mixing of the cyan and magenta and yellow somehow inside making a dark color representing black - but replacing the cartridge would cure it immediately.
It could be that the printhead has gone bad, you need to remove the right side cover and unplug the front top two ribbon cables and try to power up again. When the printhead is locked on the right the only way to remove the printhead is to unplug it from the circuit board. Unplug again while the inks are in the center and remove the printhead. At this point you plug the cables back in and get a new printhead, plugging the bad one in again could ruin the main pcb.
I have experienced the "Wrong Cartridge" error about 4 times in four years. I have never bought a replacement print head. I do occasional printing each week. Typically the problem occurs after a color cartridge goes empty and the ink dried to the print head. The solution for me has been to remove the cartridges, remove the print head, place the print head in hot water in the kitchen sink (softens water based ink that has hardened)and then use a Q-Tip or tissue paper to clean the print head until it is nice and shiny. Reinstall the print head, insert ink cartridges that are not empty, let the printer cycle through a self-test, use the set button to accept vertical and horizontal print patterns and you'll be good to go!
If that doesn't fix it, you'll need to replace the printhead ($49-69 depending on where you buy it.
I would try using a set of OEM cartridges. Make sure to run deep nozzle cleaning and alignment.
Some aftermarket cartridges are not as well quality controlled and tend to be inconsistent and gum up the nozzles.
If you need a source for good aftermarket cartridges try LD Products online.
your printer ink cartridge can not access (move to middle) when you open up the cover, you may try
1) try to open right side cover you move the cartridge by hand (power off) to middle position, then take out the cartridge and reinstall it then power on, the cartridge moving right, you may open up the cover again if the cartridge go back the middle position which means your printer works normal. still stop moving go next
2) check the cartridge initcial sensor at righe side, the cartridge moving to the end of right should be touch this sensor, find out it and check there is good touch (click) by the cartridge body. adjust the sensor position maybe needed.
3) cartridge is stucked sometime also check the cartridge moving rail hard moving, need to drop oil to lubricate.