Question about Gateway MX8738 Notebook

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Gateway MX8738 will not charge. I have tested the power output at the connector and it is 19.5Volts. I have wiggled the connector and still cannot get the laptop to charge. I have tried it with and without the battery and no power/charge. It appears that no power is coming through the power connection.

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Seems that the power receptacle in thelaptop itself is either damaged, or its solder points on the motherboard has gone loose. You will need to fully disassemble the laptop in order to get access to the motherboard & replace or re-solder the power receptacle.

Posted on Nov 06, 2010

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The mass storage controller actually refers to your media card reader.You can download the "Mass Storage Controller by going to this link: http://support.gateway.com/support/drivers/getFile.asp?id=21836&dscr=Windows%20XP%20and%20Vista%20(32/64-bit)%20TI%20Media%20Card%20Reader%20Driver&uid=292768049
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Gateway MX8738 Laptop won't power on. The power adapter is putting out the correct voltage, but the computer is dead - no sign of life. This happened once before - repaired under warranty. This time I'm on...


Sounds like your power jack may be faulty or bad connection to motherboard unfortunately. The only way to truly find out is by disassembling the laptop. You'll have to do this at your own risk of course, and test the terminals at the power jack to see if you are getting power through them, if you are, then the trouble is deeper in the motherboard. If you are not, then here is a good article on how to fix the power jack:

http://www.laptoprepair101.com/laptop/2007/12/06/dc-power-jack-repair-guide/

Good luck.

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You could well be correct but just to make sure.

You need to beg, borrow or steal another known good power supply/charger unit and see if that works. You see if yours in faulty, its not charging the battery or supplying power to the laptop.

If nothing glows after that it could be the charger circuit on *********** board or just the power connector on the motherboard .

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Does the DC jack on the laptop wiggle or feel loose?

If that's the case then eventually the jack will go bad will have to be replaced. Most computer shops charger around 60-100 for the repair.

If it's the charger itself then just replace it with an ORIGINAL from eBay.

Hope this info helps and if you need more specifics just let me know.

--RescueTechLA

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Is this happening when your using a DVD disc to watch movie? Then when it boots back up it trys to boot from your video DVD. It wouldn't do that if you take the DVD out before it boots. But, that is only is your using a DVD or cd. If not then you might want to change your video software. The computer is probably still down when it's booting up again and can't find OS. Hope this helps you!

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