Question about HP OfficeJet J4580 All-In-One Laser Printer

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'My All-in-one will not print and is showing the following message in the display window: "print cartridge problem: Black". I have tried turning on/off and reloading the cartridge. This is not an issue of running out of ink. I am very grateful for any suggestions!

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  • amanda_dewal Nov 10, 2010

    Thank you!

  • Ben Johnson Nov 10, 2010

    You're welcome. If that helped, will you give this solution a rating so other people know if it's a solution they should try?

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How to clean HP 3110. Print failure. Shows black as "?" as not authentic HP cartridge when it is.


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I have Lexmark X125 and get message "Check Cartride" I put a new Black Cartride in and get message " None Changed" Printer won't print. What can I do?


What is the black cartridge version that you are using on your Lexmark X125 printer? If you are inserting a photo cartridge on your printer, please follow these steps: 1. Remove the black cartridge and insert the photo cartridge. The printer LCD screen will display CARTRIDGE? NONE CHANGED. 2. Press the Options button to select NEW RIGHT and then press Start. The printer LCD screen will now display RIGHT CARTRIDGE? 3. Use the Options button to select the STD PHOTO cartridge type and click Start. An Alignment page will then print. When the Alignment page is fully printed, the LCD screen will display CARTRIDGE ALIGN. 15 [00-30] A , where - 15 represents the straightest line on the page; - [00-30] is the value range you can select from, between 00 and 30 - A represents the line in each section. 4. Use the numbers on the keypad to select the number of the line you think is the straightest. As you press the number, the LCD will change to the next line automatically. Select the number representing the straightest line in each section.
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Have an HP PSC 1510 printer. I put in a new genuine HP Tri-Color (93) printer cartridge as I usually do and the "Check Printer" cartridge started flashing. Also flashing on the printer is the...


Problem After you install a print cartridge, one of the following messages appears on the color graphics display:
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  • Incompatible Print Cartridge
  • Problem with the Print Cartridge
  • Remove and Check [color / black or photo] Cartridge
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NOTE: In the procedures below, the "problem" cartridge is the one identified by the message on the color graphics display. If the message does not specify a cartridge, perform the procedures on both cartridges. Step 1: Remove, inspect, and reseat the problem cartridge The print cartridge may not have full electrical contact with the printer. Removing and reinstalling the cartridge may help.
NOTE: HP cannot guarantee the quality of remanufactured or refilled cartridges.
  1. Make sure the printer is on. Press the Power button if it is not lit.
  2. Open the printer cover, then wait until the print cartridge carriage is idle and silent.
  3. Press down lightly on the end of the problem cartridge to release it. Figure 1: Removing the tri-color cartridge
  4. Slide the cartridge out and inspect it:
    CAUTION: Do not touch the copper electrical contacts or the ink nozzles. Figure 2: Electrical contacts and nozzlesc00211537.gif 1 - Copper electrical contacts 2 - Nozzles
    • Check the electrical contacts for debris.
    • Make sure all the clear nozzle protective tape has been removed.
      CAUTION: Do not attempt to remove the copper electrical strip! Figure 3: Removing the clear nozzle protective tape
    • Look at the number on the print cartridge label and make sure it is compatible with your printer. Compatible print cartridges are listed in the Printer Reference Guide supplied with your printer.
  5. If the cartridge is compatible, reinstall it in the printer:
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    • Cartridges marked with a square or pentagon go into the right carriage slot.

Step 2: Clean the problem cartridge contacts
  1. Gather the following items to clean the cartridge and carriage:
    • Clean distilled water. Use bottled or filtered water if distilled water is not available. Tap water can contain contaminants that damage the cartridge.
    • Clean cotton swabs or any soft, lint-free material that will not stick to the cartridges (coffee filters work well).
    • Sheets of paper or a paper towel to rest the cartridge on during cleaning.
  2. Open the product cover and wait until the carriage is idle and silent.
  3. Remove the cartridge and place it on a piece of paper with the nozzle plate facing up.
    NOTE: Clean the contacts quickly so that the cartridge is not outside of the product for more than 30 minutes. If the cartridge is outside of the product for too long, the ink can dry and clog the nozzles.
  4. Unplug the product from the electrical outlet.
  5. Dip a swab in the clean water and squeeze it to remove most of the moisture. The swab should be only slightly damp.
  6. Clean the cartridge contacts.
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  7. Clean the contacts in the carriage, inside the product.
  8. Either let the cartridge sit for 10 minutes to allow the cleaned area to dry, or use a new swab to dry it.
  9. Reinstall the cartridge.
  10. Reconnect the product to the electrical outlet.
  11. Close the product cover.
Step 3: Repeat reseating and cleaning steps If the problem is not solved, repeat the reseating and cleaning procedures above.

Call HP if the cartridge is covered under warranty to replace the cartridge
or its time for a new printer


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  2. Close the printer, wait 10 to 15 seconds, then look at the LCD display.
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      3. Close the printer and wait 10 to 15 seconds.
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      2. Remove the black or photo cartridge, depending on which one is installed in the right stall. The right stall has the gray latch. Be sure to refasten the latch on the empty stall.
      3. Clean the black or photo cartridge contacts.
      4. Reinsert the black or photo cartridge.
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      6. If the LCD display reads Remove and Check Print Cartridges , replace the black or photo cartridge.

  1. Remove and then reinsert the cartridge indicated in the error message.
  2. If the error is still displayed, clean the contacts.
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    1. Remove both cartridges, lower the latches, and close the printer access door.
    2. Turn off the unit by pressing the On button on the front panel. Wait for the printer to completely shut down.
    3. Turn the printer back on by pressing the On button.
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    hi friend

    try remove your printer cardige & rinstall it if u have not remove your printer cardige nosel raper so remove tape of the nosel try to install & print

    Apr 13, 2008 | Office Equipment & Supplies

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