Question about ValuSoft MasterCook Deluxe 9.0: Windows

1 Answer

When using Mastercook Deluxe 9.0, I can enter recipes but when I try to enter a note about the recipe, I get a screen that says Mastercook application has encountered a problem and needs to close. We are sorry for the inconvenience. Send/Don't send. Then I get a screen-The instruction at "0x74e7708e" referenced memory at "0x00000002". The memory could not be read" Click to terminate the program. Then Mastercook totally shuts down. How can I repair the program? Seems to be related to Windows Security Update for 10/12/2010.

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  • scottie_saum Nov 06, 2010

    I am running XP SP3 - thanks! I don't believe I have a restore point though.

  • scottie_saum Nov 06, 2010

    Well, I restored to 10/08 (10/12 Windows update was evidentally the issue with Mastercook), but restoring has introduced problem with McAfee (repeatedly getting alert that realtime scanning is turned off) - trying to figure something out now.

  • scottie_saum Nov 06, 2010

    Thanks for the help, micromatical!
    I have multi-user McAfee on home network.
    Here's what I had to do to fix all . . .
    I restored to my 10/08 checkpoint. (which fixed glitch wih Mastercook 9.0)
    I installed McAfee updates since 10/08 restore point. (which fixed 'real time scan' error introduced with restore).
    I also re-installed all Windows security updates since 10/08 except for KB2387149 (which seems to be causing the glitch with Master Cook 9.0).
    I also disabled Windows auto-update so that KB2387149 doesn't re-install.
    I will follow-up with Microsoft concerning KB2387149 and I will follow-up with Value Soft (for what good it will do, as they do not have a rep for good customer service).
    Thanks again!

  • scottie_saum Nov 06, 2010

    Excellent help, I really appreciated the time it saved me. Thanks, again.

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  • 2,777 Answers

If you believe it is related to that security update your best bet is to try and roll back to an earlier time - before you applied that update. To do that you will want to go back to a previous restore point on your computer, hopefully they are enabled. They are enabled by default on almost all computers though..


To find out if you can do this I will need to know, what version of Windows are you running? Windows XP, Vista, 7...?

Please let me know and I can walk you through removing that security update or just restoring to a previous date so we can get it working again.

Just reply to my answer here and I will be right back with you...

Tim

Posted on Nov 06, 2010

  • 1 more comment 
  • Tim Grayson
    Tim Grayson Nov 06, 2010

    Well let's check for sure here...

    Click START then go to ALL PROGRAMS then ACCESSORIES then SYSTEM TOOLS and finally SYSTEM RESTORE.

    Select restore my system to an earlier time and click next, it will let you chose a date if you have restore enabled and working..

    Go to a date prior to when you installed that "fix" or when you know for sure it was working. Walk through the process and it will restore your computer back to that date. Then of course avoid installing that "fix" that you believe caused this.
    l
    Thanks, let me know!

    Tim


  • Tim Grayson
    Tim Grayson Nov 06, 2010

    You should be able to just right click on McAffee and re-enable real time scanning. Is it the free edition of McAfee you are running, or one you installed from a CD? I assume you have rebooted against since restoring, it could just need a reboot / restart to get the issue to go away.

    Thanks
    Tim

  • Malainie Nov 20, 2010

    This is caused by a recent Windows Microsoft security update KB2387149, which can be removed through the Control Panel>Add or Remove Programs. Scroll down to Windows XP - Software Updates and look for Security Update for Windows XP KB2387149. Highlight it and then click Remove. After the removal your computer will reboot and the problem will be gone with Master Cook. It's not necessary to go back to an earlier restore point, which could affect other programs.

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SOURCE: When using Mastercook Deluxe 9.0, I can enter

Go here on the Value Soft web site:
http://www.valusoftsupport.com/KBArticle.asp?kbid=6196

They have a patch to fix it, thankfully. I just spent about a half an hour with my brain exploding because I was having the same problem you're having! You have to download the patch, unzip it into the 'program' folder of the MasterCook folder, then launch MasterCook. If you don't get the patch unzipped into the right place, it doesn't work. Thankfully, if you put it in the wrong spot (as I did) you can just drag and drop it into the 'program' folder.

Posted on Dec 12, 2010

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