I have a T-3104, and recently got a virus that restarts my computer when I try to run the anti virus, or try to delete temporary files. I tried to reinstall software with the recovery disc, but it tells me "no operating system installed, or partition corrupted" just 5% into creating the partition. I cannot get past this problem, and my computer is now stuck in a constant attempt to recover whenever I restart. Any ideas? Thanks.
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Re: T-3104 Recovery is not working
Try bootdisks.com and make a bootable windows 98se floppy. Boot the PC and once at the C:\ (dos prompt) type FDISK you'll have to check "Y" to enable large disk support. Hit option 3 (remove partition) and option 4 for non-dos parition (since 95% of the time it's an NTFS). You will need to verify your selection by typing (Y)es. In some rare occasions, you might have to type in the VOLUME LABEL which will be displayed on the top of the screen on the same line as the HDD information.
Once you delete it, the line displaying the HDD information will disappear. that's an indication of a successful partition deletion.
there might be more than one partition which you could safely delete since you did mention having the recovery CD's at hand. Try it and let's hope this works.
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Delete your temp internet files, delete cookies, do a systems defrag then shutdown completely and restart the computer.
When the computer restarts, do a complete system scan with your anti-virus (updated), If you haven't already, download (MBAM) malwarebytes.org, the free version and do a complete scan with that. Your system should be good to go. If it's still running slow, try doing an error check on your HDD, you could have bad sectors depending on how old the computer is.
Note: Get a pad of paper as you will need to write down a few file names.
1. Identify the fake Anti-Virus program. This is simple just look at the name and icon of the program claiming to be an anti-virus. This should not be hard because they are constantly informing you of fake infections and automatically running scans. After you know which program is bothering you click the start menu or if you can access your desktop find the fake AV programs icon. Once you find the icon on your start menu or desktop right-click and go to properties. Now write down the name .exe file.
2. Deleting the virus First of all restart your computer in safe-mode. You can do this by either restarting your computer and repeatedly pressing the F8 key until the safe mode screen appears. Or you can click start menu>run type msconfig and hit enter. Click the BOOT.INI tab then put a check next to /SAFEBOOT. Click Ok and then Restart. Once your computer is in safe-mode click START>RUN. Type regedit and hit enter. Press Ctrl+F so that we can search for the fake AV. Remember that file name you wrote down earlier type that into the find box and hit enter. Right click on and delete any registry entries associates with that file. This will prevent the fake AV from trying to run the next time you start your computer. After you have found every entry tied to that filename type in the actual name of the fake AV ex. Anti-Virus 2009. Do the same thing as you did with the filename delete any and all entries associated with the name of that AV. After this is completed close the registry. Click START>RUN type msconfig. Go to both the Startup tab and the Services tab and look for any entries that have the name of the fake av program or the filename you wrote down. Un-check any you find. Now close the configuration panel. Click START>SEARCH>FOR FILES OR FOLDERS... type in the name of the file you wrote down and hit enter delete any of the files you find with that name. Also if any of the files are in a folder named what the AV is delete those entire folders. DONT delete your system32 folder or anyfolder found in your C:\Windows directory unless you know for 100% that its only contents are files associated with fake AntiVirus Program. If you are unable to delete the file ex. it gives you an error message saying its already running restart your computer again in safe mode and try deleting it again. After that is complete and you booted your computer in safe mode using the msconfig method click START>RUN type msconfig goto the BOOT.INI tab and un-check /SAFEBOOT if not just restart your computer.
After those steps are completed the fake Anti-Virus program should not be bothering you anymore. Remember this is only a quick fix so that you can at least use your computer to run an anti-spyware\malware\virus program and this is highly recommended as its likely you have more infections.
I need to know which one it is in order to help you. You will have to remove the spy ware from your registry using registry editor. If you want more help on this let me know, you can also download Maleware anti virus to remove many bugs that other systems can't remove. If you can't get rid of it after installing Maleware bytes e-mail me at email@example.com so I can give you the step-by-step procedure I also need to know what operating system you are running..
If you have a virus you can not delete or if your system will not boot up correctly and you suspect a virus is the problem, a recommended solution is to start your computer in safe mode and run a virus scan. By running your computer in safe mode, non-essential processes do not start and non-core components are disabled. In other words, only the minimum necessary programs will load. Tough to remove viruses, spyware and other malware usually have no chance to run and disrupt your system and can more easily be removed.
**To run a virus scan in safe mode, you must have active anti virus software installed on your computer.
To run a virus scan in safe mode, follow these steps:
If your computer is on, shut it down
Power on your computer
Immediately after you power on your computer, repeatedly press the [F8] key (about once per second)
In the Windows Advanced Options Menu screen, use the arrows to select Safe Mode and presss [Enter]
Select your current operating system and press [Enter]
Select the user you would like to login under (if applicable)
When your system finishes booting, click the Start button on your task bar
Move your cursor over All Programs and navigate to your anti virus program
Click on your antiv virus program to run it and follow the anti virus program’s normal steps to run a virus scan
After the virus scan is complete, Delete all detected viruses
Close out of your anti virus software
Restart your computer (it should start in normal mode)
Download and and install MalwareBytes from www.malwarebytes.org and Superantispyware from www.superantispyware.com. You may have to install in Safe mode, but give normal mode a try first. With luck and crossed fingers, you may be able to get the updates that the two antispyware programs will offer, if not then allow the programs to run anyway. They are quite good and I have used them myself recently to clear up this computer from a major infestation. Run them concurrently ( at the same time ), let them scan and clean, reboot your computer, then scan and clean again. By the third reboot, you will be almost clean. I hope you have good antivirus on your system because it should work also as the antispyware programs are doing their jobs. In other words you will see ( with a good antivirus, Avast Home Free for example ) both the antispyware programs plus your antivirus all working together to detect, and help you delete your infestation. Come back if more info needed.