First uninstall all hp printer software
after that download windows clean up utility
run this window clean up utility
after that download full feature version printer driver from hp.com
after that type msconfig in RUN box
disable all services except microsoft sevrice
after that start installation with the one downloaded from hp site
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did you get any particular error during the installation that said fatal error 1935 or 1709 or some other message if you get any error message please mention the specific error code and try the step mentioned below
insert the cd in to the computer and then go to computers and right click on the cd icon and open it
now you will see a Util folder open it and then open CCC and in CCC you will se some files like uninstall_L2, Uninstall_L3, Uninstall_L4
if you have a HP computer then open uninstall_L3 and continue to clean the printer entries
If you do not have a HP computer then open UNINSTALL_L4
after cleanup restart the computer
and then go to c drive >>Program files >>HP and delete the digital imaging folder
now install the printer software once again
if you still get a fatal error at 96% then do not click on the ok button of the error screen directly restart the computer and when it restarts go and try to print in will print fine
and still if you have any problem then you can call the HP helpline for free support that is 18004746836 24hrs support
I would suggest you to go for restoring the system to a good known configuration.
Do a System Restore..
Otherwise more info on such issues can be get on Microsoft Article:
There are alot of fatal error messages. You need to provide the exact fatal error message.
Here are the basic troubleshooting for that type of error :
1. Turn off your firewall, anti-virus and spyware and then install it
if it will not work
2. Download the software for your printer in the website www.hp.com/support make sure that you are going to download and install the full feature of the software