Question about Maxtor OneTouch 4 500GB External USB 2.0 Hard Drive

2 Answers

I accidently formated my external hard drive which is a maxtor onetouch 4 plus and I lost everything on this drive I have since purchase a new computer with window 7 and it can't find this hard ware I would like to know if there is anything I can do to restore this hard drive and down load load it to my new computer I don't need the data just the hard drive

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  • hrvyros Nov 06, 2010

    hi Ekse could you give me some more sugestions the other did not work in your picture where you had unallocated mine said healthy (Primary Partition) in both boxes at the top your was blank mine had recovery right side your had T-drive (G) mine had OS (C) thiswas disk 0 basic online disk 1 basic no media disk 2 no media I was trying to compair your picture with what came up when I went into Computer Management well I have to get of this computer for now looking forward to hearing from you in the near future please advise what to do but I have gotten upset and my blood pressure have escalated to a danger zone will be looking to hear from you monday thanking you in advance Harvey

  • hrvyros Nov 11, 2010

    when I formated my external hard drive it deleted all of the software all I get when I try to retrieve my hard drive is and unkown drive computer donot reconize thank you for being so patience with me. I have sent Seagate an Email requesting the soft ware will let you know when I hear from them. please bear with me for ever grateful Harvey

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First make sure usb cable connected to harddrive is working fine. try it in different usb ports. Press windows key +R key so you can see run then type in run "devmgmt.msc" then press ok so you can see device manager uninstall all usb drivers then it automatic install usb drivers. then check. Also you need to change registry for that type in run "regedit" then press ok then you can see registry editor then locate below key. HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11 CE-BFC1-08002BE10318} And remove upper filter and lower filter.Then restart computer then check. Also download driver for your harddrive from below link then install. Click here
Let me know if you need further assistance. Thanks for using FixYa

Posted on Nov 07, 2010

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Hey,

plug it in to the computer normally, it should come up, if it doesn't come up, right click on "my computer" or computer from either the desktop or from the start menu and select manage.

in the management window left side, click on disk management, now on the right, do you see the drive in the disk management?

I accidently formated my external - ekse_3.jpg

You should see a disk 0, 1 or 2 or maybe 3 with size around 480 or more GB make sure it reads Basic, and its online, then if you got unallocated parts like I have on that picture, right click on create new simple volume.

then just click next next next, make sure you check the box "Perform a quick format" or you will be waiting for hours. and change the new volume label to something else, then next next

takes a moment and it should show up on your computer.

let me know

Posted on Nov 06, 2010

  • Ekse Nov 07, 2010

    hey,

    your computer will not match my picture, that was just an example.

    open that page again and turn off the drive, then press F5 or click on the refresh button.


    then look what dissapeared from the list, then turn it back on and wait 15 seconds or so, and then hit refresh again a few times so the drive will appear back to the list.

    Now what came back? is it online? does it say basic? does it say healty or is it unallocated, if its healty, what drive letter does it have? as you can look on that first picture each drive had its letter in (X:) if your drive doesn't have a letter then just right click on it and select change drive letter. if there is no existing letter just click add and thats it.

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I have the Maxtor OneTouch 4 (750GB) external drive. Somehow I've lost my software that came with this drive. How can I purchase just the disc I need?


Hello,

No need to purchase the software, it's available free from the Seagate website. Seagate recently bought out/merged with Maxtor and has taken over support. Got to:

http://www.seagate.com/www/en-us/support/downloads/

Ckick on Maxtor External Drives then click on One Touch 4 Family.

Click on download Software link below the name of the version you have One Touch 4/Mini/Plus and the software will download. You can just install it or you can save a copy to burn to disk and then intall from the saved copy.

Hope this helps FixYa,

Chris

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1 Answer

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Remove the hard drive from the Maxtor case, purchase an USB hard drive adapter case, and install the hard drive inside this case. Then you can connect this to the computer's USB port and if the hard drive is OK then this computer will detect it as an external USB hard drive, then you can open the folders and files and back them up.

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No, you haven't lost anything. When you restored your software, you only restored the factory stuff. You'll need to reinstall the driver for the external hard drive. After you do that, your external drive and data should be accessible.

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Go to My Computer, right click on the Maxtor OneTouch harddrive, select format, check quick format, click format.

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