Question about GE XL1800 1100 Watts Microwave Oven

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Microwave not working, please suggest

Our microwave is less than 3 years old. It's a big fancy GE profile Spacemaker XL that came with our brand new house. All of a sudden this weekend it stopped working. If I put anything in it to heat, the light glows, the plate rotates and it makes all noises just as if it's working but Nothing is heating up inside. I have no clue what's going on inside. Can anyone please suggest what I should do? I just can't throw this away. Thanks. Not heating food. Making strange noise like a bad fan. Lights come on, turntable rotates, timer counts down.

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  • 6 more comments 
  • navin88 Jul 28, 2008

    I have the same problem except I do not notice any strange sounds.

  • Anonymous Sep 18, 2008

    Everything works just fine........EXCEPT that it doesn't heat

  • Anonymous Oct 16, 2008

    Same problem - I called GE and they want 79.95 just to come out + Labor to install it. I'm throwing it away and buying a new one. Not worth the hassel.

  • madmom53 Oct 29, 2008

    The microwave was working just fine until trying to reheat coffee. It started making a strange noise like a loud fan noise and didn't heat the coffee. It's only 3 years old. We replaced the 20 plus year one with what we thought was a good, reliable product. Boy were we wrong!

  • Anonymous Nov 02, 2008

    GE profile spacemaker XL1800 JVM1870BF04 Working fine for apx 3 yrs. Just stopped working--no lights or anythng. Checked electrical connections etc, no problems there.

  • Anonymous Dec 08, 2008

    Everything appears to work properly until you check and the food is cold.  I bought this thing in Apr 2006, I'v e had better luck with $65 cheapies, WTF?

  • Anonymous Dec 16, 2008

    Mine is brand new, only used for a week before the magnetron went kaput. Can't get a service call for another week. In the mean time, I'll continue to be reminded on a daily basis how much of a luxury having a microwave really is!!

  • uncletio Jan 04, 2009

    GE profile spacemaker XL1800 JVM1870BF04 Working fine for apx 3 yrs. Just stopped working--no lights or anythng. Checked electrical connections etc, no problems there

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Your magnetron tube has failed. According to the warranty on the Profile Series microwave ovens, the magnetron is covered for 5 years from the date of purchase, but labor is not included. I would call GE Customer Service and when they ask for the model number (which begins with JVM) and the serial number, be sure to give the date of purchase as the date you closed on your house. If they insist upon charging you for a service call and labor, I would call my builder's Customer Service Department and demand (very nicely) that they intervene with GE to waive the service and labor charges. That worked for me (Lennar Homes).

Posted on Aug 07, 2008

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