Question about IO Magic Corporation GigaBank (I250HD35) 250 GB USB 2.0 Hard Drive

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Iomagic same as other people, is not recognized anymore

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Have you looked both in Device Manager and in Disk Management?
Have you tried plugging your external hard drive into another computer?  
If it isn't recognized on multiple computers, then you are probably experiencing a hardware failure.  
There are a variety of things that can malfunction on your external hard drive:

1) The USB cable - Have you tried switching the USB cable? 
2) The external hard drive casing 
3)  The hard drive itself 

If your hard drive casing has malfunctioned, then retrieving your data is as simple as putting the hard drive inside another hard drive enclosure.  Hard drive enclosures are available at any local computer store, and also available on our website.  Make sure to get the right size enclosure.  The I250HD35 has a 3.5" Hard Drive inside it, which is a standard desktop hard drive.

If you put your hard drive in another enclosure and it still won't show up on any of your computers, then your best bet at retrieving your data is to contact a data recovery specialist.   After you have retrieved your data, we will replace your unit if you are still within the warranty period. For specific warranty and replacement information, go to www.iomagic.com and click on Support.
 
Have a nice day, 
I/O Magic Technical Support

Posted on Sep 11, 2008

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My computer will not read my io magic giga bank 6 gb


Was your computer ever able to recognize your GigaBank, or is it new?

The most common problem people have with a new drive not showing up in My Computer are:

1) The drive is not formatted

2) The drive letter is mapped incorrectly

You can check both of these things in Disk Management by right-clicking on My Computer and choosing Manage, then clicking on Disk Management on the left hand side.

If your drive doesn't show up in Disk Management, and you are also unable to see the drive on multiple computers, then you may be experiencing a hardware malfunction.

If you are still within your warranty period and you are experiencing a hardware malfunction, we will be happy to replace your unit for you. Specific warranty and replacement information is available at www.iomagic.com, by clicking on Support.

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Aug 14, 2008 | IO Magic Corporation GigaBank (I250HD35)...

1 Answer

DRIVERS FOR IOMAGIC 250GB (WIN XP)


The I250HD35 is plug-and-play with Windows XP. That means that all of the drivers needed to run your hard drive are included in Windows.

If your computer is asking for drivers when you plug in your drive, one of two things is probably happening:

1) Windows XP doesn't know where to look for the right drivers

2) Your drive has malfunctioned

The easiest way to assess which of these is happening is to take your drive and plug it into another computer that is running Windows XP. If it is detected properly on the other machine, then your computer doesn't have the right drivers or is looking in the wrong place for them. If it doesn't, then I/O Magic will be happy to replace your drive if it is still within the warranty period

If it is detected properly on another Windows XP machine, then when it asks for drivers, make sure to point it to the WindowsINF directory. This is where the default drivers are located.

If your drive is not detected properly on the other computer, your drive is probably experiencing a hardware malfunction. Please visit the I/O Magic website at www.iomagic.com and click on Support for specific return information.

Have a nice day,

I/O Magic Technical Support

Aug 03, 2008 | IO Magic Corporation GigaBank (I250HD35)...

1 Answer

Where


There are a variety of things that can malfunction on your external hard drive:
1) The USB cable - Have you tried switching the USB cable?
2) The external hard drive casing
3)  The hard drive itself
If your hard drive casing has malfunctioned, then retrieving your data is as simple as putting the hard drive inside another hard drive enclosure.  Hard drive enclosures are available at any local computer store, and also available by going to our website at www.iomagic.com and clicking on Drive Enclosure.  Make sure to get the right size enclosure.  The I250HD35 has a 3.5" Hard Drive inside it, which is a standard desktop hard drive.

If you put your hard drive in another enclosure and it still won't show up on any of your computers, then your best bet at retrieving your data is to contact a data recovery specialist.   After you have retrieved your data, we will replace your unit if you are still within your warranty period. For specific warranty and replacement information, go to www.iomagic.com and click on Support.
Have a nice day,
I/O Magic Technical Support
 

May 14, 2008 | IO Magic Corporation GigaBank (I250HD35)...

2 Answers

I/O Magic external drive not showing up in computer


Extreme temperatures, either very hot or very cold, can certainly cause damage to your External Hard Drive.  Based upon your description, it sounds like the hard drive enclosure has been damaged.  This would explain why device manager can not recognize it.  Your hard drive is plug-and-play with Windows XP, so no drivers are necessary.  Have you tried plugging it into another computer?
If your hard drive casing has malfunctioned, then retrieving your data is as simple as putting the hard drive inside another hard drive enclosure.  Hard drive enclosures are available at any local computer store, and also available on the I/O Magic website.  Make sure to get the right size enclosure.  Your hard drive has a 3.5" hard drive inside it, which is a standard desktop hard drive.

If you put your hard drive in another enclosure and it still isn't recognized by multiple computers, then the hard drive inside the casing has probably been damaged, and I would recommend contacting a data recovery specialist.

Have a nice day, 

I/O Magic Technical Support 


Mar 10, 2008 | IO Magic Corporation GigaBank (I250HD35)...

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