Question about Seagate (ST310005EXA101RK) 1 TB USB 20 Hard Drive

1 Answer

I have a Seagate Expansion Harddrive 500gb. When the power is on the green light stays on. However for some reason, now when i plug it it in the green light turns on and then turns right off. I can hear the harddrive running but the light isnt on. Any ideas why this is happening??

Posted by on

Ad

1 Answer

  • Level 3:

    An expert who has achieved level 3 by getting 1000 points

    All-Star:

    An expert that got 10 achievements.

    MVP:

    An expert that got 5 achievements.

    Brigadier General:

    An expert that has over 10,000 points.

  • Master
  • 10,406 Answers

The external storage device has several major components:
* USB cable
* external power-supply
* disk-drive inside the enclosure
* USB-to-disk-drive adapter inside the enclosure.
Try a different USB cable.
Try a different USB port on your computer.
Try a USB port on a different computer.
Take a multi-meter, and measure the output voltage/amperage of the power-supply,
and compare with the specifications on the label of the power-supply.
Open the enclosure, and remove the disk-drive, and attach it as a "slave" drive in a desktop computer, to see if bypassing the USB-to-disk-drive adapter bypasses the problem.
Look at the label on the disk-drive, for manufacturer, product-number, serial-number, and manufacture date. Access the manufacturer's web-site, and use "check warranty status" to see if the warranty still is valid. If so, the drive can be replaced, at minimal cost to you.
Buy a new, compatible, disk-drive, and install it in the enclosure, to "revive" your external storage device.
Search online for a professional "data recovery service". For a significant fee, they can repair your disk-drive, just long-enough to copy your files to a new disk-drive.

Posted on Nov 06, 2010

Ad

1 Suggested Answer

6ya6ya
  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

Hi,
a 6ya Technician can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repair professionals here in the US.
click here to Talk to a Technician (only for users in the US for now) and get all the help you need.
Goodluck!

Posted on Jan 02, 2017

Ad

Add Your Answer

Uploading: 0%

my-video-file.mp4

Complete. Click "Add" to insert your video. Add

×

Loading...
Loading...

Related Questions:

1 Answer

How to install and operate a Seagate Expansion portable drive


Typically, external drives simply plug in and automatically work.

Jul 08, 2014 | Seagate Computers & Internet

1 Answer

Seagate Expansion 1TB external Desktop Hard Drive (9sf2A4-500) not detected.


Claire,

Have you tried connecting the drive to another computer using Windows 7 or later. You could try chkdisk /f at a command prompt or get the testdisk app to identify deeper issues with the drive.

Chappo07

Oct 24, 2012 | Seagate FreeAgent Pro - 500GB, 7200 RPM,...

1 Answer

Seagate expansion portable drive won't post makes clicking noise


Very likely the head is no longer aligned, and can no read the disc correctly. This is physical damage that can not be repaired. There are specialist, but at premium prices.

Oct 20, 2012 | Seagate Expansion 500GB External USB 2.0...

1 Answer

Seagate freeagent 500gb not getting powered


is the power frequency different out in india, it's not just the voltages you have to watch!

If you can remove the hard drives and use a usb interface to connect them then software like filescavanger will recover files providing the hard spins up ok.

Jan 11, 2010 | Seagate Free Agent Go Small 12 GB USB...

3 Answers

Whats the biggest ram I can put in my HP G7000 note book to replace ST9120822AS which is currently in my machine.


Currently the largest drives for notebooks are are

Hitachi Travelstar 5K500 500GB

Seagate ST9500420AS Momentus 7200.4 500GB

Seagate ST9500420ASG Momentus 7200.4 500GB

Seagate ST9500325AS Momentus 5400.6 500GB

Samsung Spinpoint M7 500GB

Samsung SpinPoint M6 500GB

Nov 13, 2009 | Seagate Momentus 5400.3 ST9120822AS 120 GB...

1 Answer

Data Recovery from Seagate Desktop Expansion 500GB External Hard


This is a solution I have used in the past and it has worked. It's a Seagate Recover utility for end users.
https://services.seagate.com/diysoftware.aspx

If the data is absolutley critical and very valuable, you can send it to Seagate and they are very good at recovery as well. It gets a little pricey at $800, but I too have had to use that as well for mission critical data I could not afford to lose.

https://services.seagate.com/consumer_standard_services.aspx

Nov 06, 2009 | Seagate Computers & Internet

2 Answers

Seagate free agent pro 500 gig external hard drive NOT RECOGNIZED


You better check with the Seagate people. This seems to be a problem with the casing. And since you're under warranty, you can get a replacement.

Aug 28, 2009 | Seagate FreeAgent Pro - 500GB, 7200 RPM,...

1 Answer

I knocked over seagate 500 freeagent and it beeped and groaned an


I'm not expert but try freeze therapy. I did it in on mine and it did not work but I hear it does rarely. Basically all you do is wrap the harddrive in a plastic bag tightly to prevent any form of moister entering, leave it in for about two days and plug it back it. It's said that sometimes if the lense is shaken out of place the cold would make the metal go back to original placing. This means you plug the harddrive in while still frozen, just something try before throwing it away or replacing it.

Jul 04, 2009 | Seagate FreeAgent Pro - 500GB, 7200 RPM,...

1 Answer

Seagate 500 Gig External Drive disappeared !


external harddrive turn them selves off after 5 minutes if it isn't being used.

Aug 06, 2008 | Seagate FreeAgent Pro - 500GB, 7200 RPM,...

Not finding what you are looking for?
Seagate (ST310005EXA101RK) 1 TB USB 20 Hard Drive Logo

311 people viewed this question

Ask a Question

Usually answered in minutes!

Top Seagate Computers & Internet Experts

Arora Singh
Arora Singh

Level 2 Expert

180 Answers

Alun Cox

Level 3 Expert

2678 Answers

Computer Links

Level 3 Expert

2386 Answers

Are you a Seagate Computer and Internet Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides

Loading...