Question about Arris SURFboard SB4100 (46977600100) Modem

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I've lost my security key, and I cant find it! Hoe do I connect my laptop tp my cumputer if I cant remebmer it?!

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If you have a router, then you need to do a factory reset of it. I would also suggest you upgrade that surfboard to at least a 5100 series or better. The factory reset is somewhere on the back of the "router" not the modem. It is a pinhole that you push with a pen extended. This will take the admin settings and security setting off and reset the admin to factory default. Once you do this you are going to either connect without security settings or determine the factory default admin settings and reset all security again.

Posted on Nov 06, 2010

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Posted on Jan 02, 2017

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DO any of these error conditions show up on the front panel display?

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