Question about Maytag Neptune MAH5500B Front Load Washer

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Maytag Neptune Washer

I put laundry in the machine, closed the door and turned it on. In a matter of seconds the panel started beeping, and I'm getting a blinking message "do" and I can't open the door anymore. The machine started filling, then stopped and also showed "PF" error message, now it's only showing "do", no more water is going in, and I cannot open the door. What does it mean? What do I do? Not sure if the product number below is correct, I can't see it and can't find the manual. Please help.

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  • biggi Jun 16, 2008

    Thanks for your help. We're all set and got it going again.

  • Toby Norton
    Toby Norton May 11, 2010

    The first thing is opening the door. I'm assuming your's is a front load washer? If you look in the dispenser door and pull out the cup for you detergent you should see a string that looks like colored nylon. This is the manual release for the door. I would need the model number to go further. It should be located on the top, back of the console (where all of your buttons and knobs are)

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  • 246 Answers

Excellent, glad to hear we could help.

Posted on Jun 19, 2008

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SOURCE: PF display on my maytag neptune

I just got the PF error. It was due to some standing water on the floor because of some hard water build up in the hose connection filters. I guess this caused a short circuit and tripped the breaker. Once the hose filters were cleaned and the floor was dry, I was able to start it again.

Posted on Nov 18, 2007

  • 1 Answer

SOURCE: Maytag Neptune Washer

i replaced the upper control board and it blew again does any know what could be the problem

Posted on Jan 14, 2010

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Hi! I have a Maytag Neptune front loading washer machine. On a few occasions I have found a small amount of water in the drum before starting my weekly laundry. Today when I went to start my laundry...


Hi from retired Englishman in SW France,

This is symptomatic of a water control valve not closing completely- its no power/fail position is closed.
Whichever it is, hot or cold, needs replacing!
Service call ;-0(
Good luck,
John C

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My machine is showing the code FL machine has problems locking. How do I resolve this problem


Your Maytag Neptune Washing Machine displays error codes, also called "help codes," to identify specific problems with your washer. Once you close your Maytag Neptune's door, the machine locks the door, goes through the selected wash cycles and unlocks the door when the laundry is finished. Error codes appear when there are problems with the door, the inflow and drainage of water and the motor.
The "FL" code indicates that the washing machine was unable to lock the door after you closed it. Open and close the door tightly, then restart the washing cycle.
Door lock monitor switch in door lock mechanism unable to communicate to control board the door is locked.
1.Check wire connections in harness leading from machine control board to door lock mechanism.2.Check solenoid and door lock enable switch in door lock mechanism.
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If you get the FL how do you get the door to open??


  1. Your Maytag Neptune washing machine displays error codes, also called "help codes," to identify specific problems with your washer. Once you close your Maytag Neptune's door, the machine locks the door, goes through the selected wash cycles and unlocks the door when the laundry is finished. Error codes appear when there are problems with the door, the inflow and drainage of water and the motor.
  2. Do
  3. Your Maytag Neptune washer displays the "do" help code when the washing machine is trying to start a cycle, but the door is open or not locked properly. If this message is displayed, close the door securely and restart the washing cycle.
  4. FL
  5. The "FL" code indicates that the washing machine was unable to lock the door after you closed it. Open and close the door tightly, then restart the washing cycle.
  6. Sd
  7. The "Sd" code indicates that you have added too much detergent to the washing machine and your laundry has too many suds. The machine will stop displaying this code if it has successfully run the suds recovery cycle, which removes the excess suds from the wash load. If the code remains, reduce the amount of detergent in the load. Use less detergent for similar loads of laundry in the future.
  8. PF
  9. The "PF" code indicates that a power failure has occurred. Restart the wash cycle. If the code still appears, check that the washing machine is still plugged in to the electrical outlet.
  10. Nd
  11. The "nd" code indicates that your Maytag Neptune is not draining as it should. Check that the drain hose isn't kinked and that the stand pipe isn't clogged. If you find either of these problems, fix them before restarting the washing cycle.
  12. LO
  13. The "LO" code appears when the washing machine has finished the selected wash cycle, but cannot unlock the door. Verify that the door is closed properly, push the "Off" button, and wait two minutes. The door should unlock and the error code will disappear. If the error code remains, unplug the washing machine, wait two minutes and plug it back into the electrical outlet.
  14. Lr
  15. The "Lr" code indicates that the washing machine's motor is not running as it should. Have your Maytag Neptune washing machine serviced by a certified Maytag repair professional.

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Open the soap dispenser. Look down in front of the fabric softener dish.
You should see a yellowy-green plastic cord (like weed-whacker line). Pull it.
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Stop trying to start machine! If you have the LR "locked rotor" then your motor control board has probably blown. This board is located near the floor on the right side. See www.neptunewaxmotor.com for disassembly pics and other important information.

Sometimes when the motor control board blows it can blow the upper machine control board too ecause the motor control board has a 170 VDC rail that if you blow (or crack) integrated circuit components you can lose your voltage isolation and back feed high voltage into upper board thus blowing it too!

You can remove the soap dispenser (4 philips screws) and there should be a nylon pull cord under the top panel so you can get the door opened by pulling on the cord.

Check out the motor control board near the floor on the right side. These have a high failure rate on the Neptunes. Maytag redesigned both the motor and motor control board to be more reliable. While inspecting this board, you are looking for a blown 10 amp fuse and /or burnt components. If you have either... then you will need the the new motor conversion kit which includes the motor, motor control board and the wire harness. Again, see www.neptunewaxmotor.com for details.


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does it say do in the display as if the door is open??

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It helps trying to actually weigh your dirty linen. Try to wash within what is mentioned in your manual. Also see that the door is closed firmly. Would be useful if you'd post back results.....

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