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Unknown Disc Error

We have a LG HDD/DVD player. Lately some of our dvd's will not work with the message saying Unknown Disc, try again. Its not only burnt dvd's its also commercial dvd's that dont work. But some of them do.... Very frustrating!

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HI,

Load a disc and listen.Does the player make squealing noises or is it totally quiet? Squealing noises may indicate that the player is trying to synchronize with the disc but can't due to an obstruction on the lens or in the laser path inside the pickup or a defect in the pickup. This can also be caused by an intermittent signal problem due to a faulty ribbon cable.

Totally silent means that the photo sensor is not getting any usable input from the laser at all, meaning that the pickup is "blind" for lack of a better word.
This can be caused by an obstruction of the beam by foreign matter on the lens or inside the pickup all the way to a marginal or failed laser diode and/or photosensor array. This can also be caused by a bad ribbon cable with one or more severed traces.

You could try to clean the optics. This is the most common malfunction as far as i know in all disc players. It would involve taking the cover off and finding a way to expose the lense, and then cleaning it with a very gentle brush. some players have a cover for the lense that swings to the side during playing, this greatly reduces the chance of dust accumulating, but its still worth the try.

If you actually see dust on the lense, then its just that simple. clean, close, play.

It may also be worth your while to check on the small shafting that guides the carriage of the laser pickup. Dirt, grome, dust and solidified lubricant can cause stoppage of the carriage and the laser eye then fails to read the next track.

If you still face the problem then try updating the firmware once.

Goodluck,
Please don't forget to rate or accept the solution

Posted on Jun 14, 2008

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I've also encounter that problem , it just started when I try to play burn CD/DVD on my player, because sometimes playing a burn CD/DVD damage the lens of the player.
You can try running a CD cleaner on your player if you have those handy with you and if it work fine already try avoiding to play burn CD/DVD on your player.
Hope it helps....

Posted on Jun 14, 2008

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  • Master
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Your player might have been damaged so only it is not working properly ... replace it

Posted on Jun 14, 2008

  • gopinath pasupathy Jun 23, 2008

    dvds might not have properly placed

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You need to download the latest firmware and that will take care of the issue

Posted on Jun 14, 2008

  • 1 more comment 
  • Maanita Chadha
    Maanita Chadha Jun 14, 2008

    All you need to check it that if the player is old enough then the lens needs a cleaning to do that you need to open the unit then you will be easily able to loacte the lens shining, use a clean lintfree damp cloth and try to clean the lens gently which has dust layer and that weakens the strength of reading disks

  • Maanita Chadha
    Maanita Chadha Jun 14, 2008

    when you are done with the cleaning make sure the moisture on the lens is absolutely dried up then you need to insert a disk and see it will definaltely work.

  • Maanita Chadha
    Maanita Chadha Jun 14, 2008

    Please dont forget to rate fixya

    Regards

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