Question about Gateway M305CRV Notebook

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I have a Gateway Laptop, I cant find a model number, but the computer had a virus in which a so call tech removed, now the computer boots the the first screen , at that time you can press f2 and go into the bios setup or press f10 and to to the boot screen. both of the screen seem to function correctly. when you try to boot the hhd all you get is a black screen, if you press f10 and select to boot from the cd/dvd then I get the same result nothing but a black screen. I have tried 1. removed and reseated the ram 2. removed and reseated the hhd 3. removed and reseated the processor. I have tried replaced the hhd and swapped out the ram, no change. tried doing a hard reset the bios detects everything properly, the hhd spins and the cd/dvd spins no display on the screen after the bios splash all function in the bios seem to work fine, I have found a couple of post on the web of the same problem but no answers. I work on 10 to 15 laptops a week but i am stuck on this one

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  • Gateway Master
  • 468 Answers

Hi,

You can restore the computer back to factory default,to do so, follow the below steps: Turn OFF the computer, now as soon as you hit the power button, keep on holding "Alt" key & keep on tapping "F10" key, i.e Alt+f10, it will open the recovery console, select full factory restore and follow onscreen instruction. NOTE: This will erase all the datas on the computer.

Thank and regards,

Anil.B.R

Posted on Nov 06, 2010

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Toshiba's support phone number is:
Toll-free Technical Support in the United States
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