Question about Digital Cameras
My mother bought us a Kodak c813. The flash doesn't work. She lives in Texas and has the reciept. What can we do? I love the camera and would like to just take the broke one to your store and receive a new one. Is this possible without a receipt?
There are few things that would need to be clarified before giving you an answer to this.
How long have you had the unit? Digital cameras carry a 14 day return policy on them.
Did she or you purchase a Performance Service Plan? If so, then you should be able to have store look this up for you. If that is the case, you can bring the unit into the store and have them either fix it or exchange it (depending on what the service department decides). If the camera does not have a PSP, then you would need to take advantage of the manufacturer warranty, which you can still do at a Best Buy™ store if the unit is still under mfg warranty.
In order to take advantage of any of the above listed options, you would need to obtain a copy of her receipt. If *********** has this, she can chose to give you the customer service pin on the receipt which will allow your local store to pull up the receipt for you. Unfortunately, Best Buy™ is unable to share that information with anyone other than the original purchaser so make sure you get this from her before proceeding any further.
I hope this helps!
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Posted on Jun 16, 2008
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