Question about Brother HL 2140 Laser Printer

2 Answers

I have just ourchased a new Brother HL- 2142 laser printer from officeworks browns plains qld. I was installing the the disc that came with the printer (drivers utilities and documentation) when it came up with an error USB printing support the required device registry key does not exist I am unsure as to what to do now

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  • jsto3400 Nov 06, 2010

    G'day Jay 767
    I tried what you said but printer not working came up with a new msg on the screen
    "a driver supporting Solution Menux EX is not installed
    I am not very tech savvy so I need more help please
    Johnny

  • jsto3400 Nov 08, 2010

    Hi jay 767
    an error appears on the screen
    "A driver supporting Solution Menu Ex is not installed"
    Over to you

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This problem can occur on Microsoft Windows XP, Microsoft Windows NT 4.0, or Microsoft Windows 2000, if you set permissions in the Windows registry that prevent the necessary information from being written. The registry key in question is: HKEY_LOCAL_MACHINE\Software\Microsoft\OfficeIf the permissions on this key or its subkeys are set so that the Windows Installer cannot update the key

  1. Quit all Windows programs.
  2. Click Start and then click Run.
  3. In the Open box, type Regedt32.exe and then click OK.
  4. Select the HKEY_LOCAL_MACHINE on Local Machine window.
  5. Locate and select the following key: \Software\Microsoft\Office

On the Edit menu, click Permissions.
  1. Click the registry key for the user who is currently logged on, and ensure thatRead and Full Control permissions are both set to Allow.
  2. Click the Advanced button, ensure that the user who is currently logged on is selected, that Full Control is listed in the Permissions column, and that This Key and Subkeys is listed in the Apply to column.
  3. Click to select the Replace permission entries on all child objects with entries shown here that apply to child objects check box, and clear theInherit from parent the permission entries that apply to child objects. Include these with entries explicitly defined here check box.
  4. When you are prompted to continue, click Remove.
  5. Click Apply, and then click Yes when you are prompted to continue.
  6. Click OK, and then click OK again.
  7. On the Registry menu, click Exit.

Posted on Nov 07, 2010

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Hi Good day!!! Re install your driver.
Try this step hope it helps you
Before you start the driver installation, please make sure the followings:

* For USB interface cable users:

1. Do not connect the interface cable yet.
2. Please be sure that the length of the USB cable does not exceed 6 feets (2 meters).

* If a message regarding "Windows Logo testing" appears, click Continue Anyway.

* Your machine is not supporting Windows® 95/98/Me/ Windows NT® 4.0.
For details, please check the machine specification. The latest User's Guide is available in the Manuals section.

* If the "Found New Hardware Wizard" appears on your computer, click Cancel.


Installing the driver and connecting the printer to your computer.

1. Turn off the printer power switch.
2. Make sure the USB interface cable is NOT connected to the printer, and then begin installing the driver. If you have already connected the cable, remove it.
3. Turn on your computer. You must be logged on with Administrator rights.
4. Put the supplied Brother CD-ROM into your CD-ROM driver. The opening screen will appear automatically. Choose your printer model and language.
Note

If the opening screen does not appear, use "Windows Explorer" to run the "start.exe" program from the root folder of the Brother CD-ROM.

5. Click "Install Printer Driver" on the menu screen.
Note

Choose the I"nstall Printer Driver" icon for your region.

6. Click USB cable users.
Note

For Windows Vista®, when the "User Account Control" screen appears, click 'Continue'.

7. When the "License Agreement" window appears, click 'Yes' if you agree to the License Agreement.
8. When next screen appears, make sure the printer power switch is on. Connect the USB interface cable to your computer and then connect it to the printer. Click 'next'.
Note

The USB interface port is located on the back of the printer behind a label stating "Install software first "remove the label to connect the cable. For HL-2170W users, there are two ports on the back of the printer. Be sure to connect to the USB port. Do not connect the USB cable to lower port which is the Ethernet port.

9. Click 'Finish'.
Note

If you want to register your product on -line, check "On- Line Registration".
If you do not want to set your printer as Default printer, uncheck "Set as Default Printer".


Setup is now complete.

Reply if you have question i will assist you more

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Posted on Nov 06, 2010

  • 1 more comment 
  • Adolfo Espinas
    Adolfo Espinas Nov 08, 2010

    Hi Good day!!! Did the setup been finish installing? or not? sorry for late reply.

  • Adolfo Espinas
    Adolfo Espinas Nov 08, 2010

    Hi Good day!!! Did you re-install your driver?

  • Adolfo Espinas
    Adolfo Espinas Nov 08, 2010

    Just reply to me and i will help you

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