Question about Dell Dimension 3100 PC Desktop

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DVD drive Hi Ekse, Thank you for quick response. My HL-DT-ST CDRW/DVDGCC4482 recognize the DVDs. When I try to play in Windows MediaPlayer, the following message appears: "Windows Media Player cannotplay the file. The Player might not support the file type or might notsupport the codec that was used to compress the file." But doesn'trecognize the blank DVDs. I would be very happy if you could help me. Thank you again. atabshome

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  • atabshome Jun 15, 2008

    Hi Ekse,



    Thank you again for your quick response and help. Last time I forgot to mention that the drive frezes many times when I insert blank DVDs.

    I will try to clean the lens and let you know about it. I already upgrade the firmware but no effect.



    atabshome

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If your drive doesn't read dvd disks anymore

it is either a dirty (http://www.amazon.com/Memorex-CD-DVD-Player-Laser-Lens-Cleaner/dp/B00008EM7U) or faulty lens or other problem in the circuit board. You can try upgradeing the firmware but Im quite sure it won't fix the problem. If you have warranty get the drive repaired/replaced or buy a new one.

Posted on Jun 15, 2008

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