Question about SanDisk Sansa Connect MP3 Player

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Help rhapsody and sansa not working

Can not get sansa to re synch with my sansa. I have tried all the troubleshooting types from rhapsody and it still wont download getting same error message , trouble obtaining devices certificate.

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Umm..try to format the device sing the device itself or windows media player...if that doesnt work..You can try to reset the device by pressing the power button for about 15 to 20 seconds..if that doesnt work I would recommend you to go to the sandisk site to update the firmware on your device or you can contact sandisk to they can help you with updating the firmware on your device..Please follow the link below to get the firmware
http://www.sandisk.com/Retail/Default.aspx?CatID=1376

The number for sandisk is 1-866-726-3475
Please rate accordingly
Thank you
Computerrep

Posted on Jun 17, 2008

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1 Answer

Mp3 player tells me to synch even after I have done everything


Synch the Sansa to Rhapsody or whatever music service you got the songs from, instead of through Windows Media Player. As long as your music service subscriptino is still good, you should be fine.

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This player is a little goofy. The normal method to synchronize is through Windows Media Player. But if you go for the Rhapsody subscription, you have to also sync the device through Rhapsody.

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dv833 - the songs you are trying to synch are in the wrong format for the Sansa Clip

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Review: Sandisk Sansa e260 mp3 player - Personal Computer World go to this site and see if any of there downloads can help if not email them

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The "please sync" error means you need to connect to Rhapsody and sign-in. It will update your licenses so you can play the music.

If thats not working, your account is expired, or Rhapsody needs to check your account.

Rhapsody Support (866)597-5505





Best of Luck.

Oct 14, 2007 | SanDisk Sansa e250 MP3 Player

1 Answer

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It may be that you have to update your DRM component licenses on your PC. http://home.real.com/product/help/chandler/en/TS_error_Authorize,_License,_DRM_Rights.htm or, your Helix components may be damaged, or corrupt. http://reclisten.custhelp.com/cgi-bin/reclisten.cfg/php/enduser/std_adp.php?p_faqid=6203 If either of those dont work. You should format the player to delete everything and re-transfer them to your device. If that doesnt resolve it, you might have to contact Rhapsody. Rhapsody Technical Support 866-597-5507 Best of Luck.

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I had this type of problem, excluding Rhapsody, but when the computer was updated, everything fixed. Sorry I couldn't help more. I think we updated Windows Media Player, but I think ours was 10, not 11. Try running auto update.

May 26, 2007 | SanDisk Sansa e250 MP3 Player

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