Question about Canon PIXMA MP830 All-In-One InkJet Printer

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Cannon MP830 will not scan or copy from the platen glass flatbed. Still prints from the computer. When trying to scan a document the message 'adjust lamp. Keep document cover closed' comes on for about two minutes and then shows 'scan failed message ' with code 2,178,0 The lamp never lights up.

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  • jngmorris Nov 06, 2010

    Thanks for the help.

  • jngmorris Jun 03, 2011

    Does the Scanner assembly part No:QKI-2222-000 fit both the Canon MP780 and Canon MP830 models.

    Jim

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  • Master
  • 1,035 Answers

Hi. Error code: 2,178,0 means the scanner lamp is out, you need to replace the CCFL lamp.

Posted on Nov 06, 2010

  • Angelito Rabago
    Angelito Rabago Nov 06, 2010

    No problem. Thank you for using fixya.

  • david montgomery Sep 26, 2011

    thanks for advise.

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1 Answer

Copy result is blurred


Does the printer scan OK?

Is the platen glass clean?

Dec 10, 2013 | Epson ME OFFICE 620F MULTIFUNCTION INKJET...

1 Answer

Black line in paper


On what operation are you receiving the black line in your paper?

This problem usually appears when you try to scan or copy using your ADF (automatic document feeder).
To remove this black line in your paper, clean the ADF platen glass in your printer and do as well in the flatbed scanner glass. This ADF platen glass can be found right below where the documents in the ADF goes through. Its a glass about 1 inch in with and beside the flatbed scanner glass (the one where your documents is lay down for copying and scanning. Dried ink or paper residue sticked in the glass can cause this line in the paper. Clean it with a a clothe and spray some windex on it.

Good luck!

Feb 10, 2011 | Panasonic KX-FLB801 All-In-One Laser...

1 Answer

I am scanning a photo. I have translucent lines running horizontal through the picture before i print it.


Documents scanned/copied from the document feeder pass over a thin glass area where scanning occurs. Clean this area if sent faxes, copies or scans have black or white vertical lines.
  1. Lift the document cover to expose the platen glass.

  2. Wipe the ADF scan area (C) with a clean, soft, lint-free cloth moistened with water.

    scannerarea.jpg

  3. Then wipe with a clean, soft, dry, lint-free cloth making sure there are no residues left, especially on the platen glass.

  4. Close the document cover and make a copy of a text document to confirm the black line has disappeared.

Dec 20, 2010 | Canon PIXMA MP780 All-In-One InkJet...

1 Answer

I have lines in printed material


If a print result of faxing, copying or scanning has uneven print density, or when copies and scans you make have vertical black lines, cleaning the platen glass may solve the problem.
  1. Turn off the power and disconnect the power cord.

  2. Prepare two clean, soft, and lint-free cloths.

    Note:
    Do not use tissue paper or paper towels as they may damage the machine.


  3. Open the document cover.

  4. Wipe the platen glass (D), the inner side of the document cover (white area) (C), the glass of the ADF (A), and the inner side of the ADF (white area) (B) with a clean, soft, lint-free cloth moistened with water

    mp830_scanglass.gif

    (A) ADF Glass
    (B) ADF White Reference Area
    (C) Document Cover White Reference Area
    (D) Platen Glass

    Note: If you have trouble wiping dirt, use diluted mild detergent (for dish washing).
    Caution:
    * Never use volatile liquids such as thinners, benzene, or alcohol; these can damage the machine.
    * The d
    ocument cover white reference is easily damaged, so wipe it gently.
  5. Carefully wipe away moisture from each part with another soft, dry lint-free cloth. Do not leave any residue, especially on the platen glass.

  6. Close the document cover.

  7. Reconnect the power cord and power the machine back on.

Oct 26, 2010 | Canon MP830 All-In-One Printer

1 Answer

When trying to make copies from the Cannon Imagerunner 3230 machine, we keep getting a black line on top of the copies. I tried cleaning the inside but it still appears. What could that be?


Drum Unit, Make sure the scan glass and platen glass is clean. Run copies from glass and document feeder to see if line appears on one or both. Both Drum unit or fusing Film. Will need a copier tech to remove parts for inspection.

Jun 09, 2010 | Canon imageRUNNER 3230 Black and White...

2 Answers

Should print be facing down on machine or up?


Generally face DOWN. depends on how image is scanned though. If it goes in vertical usually image is towards you, Flat scanners, face down on glass.

Feb 01, 2010 | Canon PIXMA MP830 All-In-One InkJet...

1 Answer

HP OfficeJet J5780 Vertical Black Line Prints when copying or scaning only. Cleaned rollers and changed black ink cartrigde. Still problem.


Have you tried cleaning the document feeders Scan Glass? (small glass under doc feeder ~ 1" by 9") Most times there is dirt spot on this glass, causing a shadow on scans and copies.
Try copying from the large glass by lifting doc feeder / platen cover and manually placing original. If no line copying or scanning manually from large glass, then small scan glass is deffenitely the culprit. Hope this helps.

Sep 07, 2009 | HP Officejet 5780 Printer

1 Answer

In copy or scan mode, the page is almost all solid black


The scan assembly has gone out. Parts are not available except the entire scan assembly, I can get you a part number and price if you like.

Jun 24, 2009 | Canon PIXMA MP830 All-In-One InkJet...

3 Answers

Black line on document when I scan from platen or ADF or scan to save as PDF.


As a tech I've never seen that happen. from the doc feeder only Yes, not both the feeder and the glass but not show up when you print from the computer ?????????

For sure there is a dot or something on the small strip of glass, only when you do it from the feeder.
the reason is that the document is moving and the dot on the "small" strip of glass now looks like a line to the copier.

You said it also does it when you lay it down on the glass !!??(platen) that should of indicated the drum has a ring around it, but since it doesn't come out on the PC copy then the glass must have a line on it.

Oct 07, 2008 | Canon PIXMA MP830 All-In-One InkJet...

1 Answer

Scanning on an mp500


First you should have installed the scanner in the computer using the cd comes with the scanner.
  1. Confirm that the printer is powered on and press the <Open> button. (The paper output tray will open.)

    mp500_openbutton.gif

  2. Load paper in the auto sheet feeder or the cassette in the portrait orientation.

  3. Lift the document cover and set a document on the platen glass.


    MEMO:

    - Regardless of the document size, set it in the landscape orientation.

    - Place the copying face down on the platen glass.

    - Align the document with the alignment mark (shown as the arrow) on the lower right corner of the platen glass.


    Note: The machine cannot scan the area approximately 3 mm from the front and right edges of the platen glass.

    05sj00157_01.gif


    < 1 > Alignment Mark

  4. Close the document cover gently.

  5. Confirm that the printer is in Copy mode. If the printer is not in Copy mode, press the <COPY> button to switch into Copy mode.

  6. Check the copy settings, following the procedures below carefully.

    05sj00157_02_en.gif


    < 1 > Check the paper size and media type.


    < 2 > Use the up / down cursor button to specify the number of copies.


    < 3 > Use the right / left cursor button to adjust the intensity.


    Memo: Pressing the right cursor button increases the intensity. Pressing the left cursor button decreases the intensity.

  7. Press the <Color> button for color copying, or the <Black> button for black & white copying. (The printer starts copying.)


    Note: To cancel copying, press the <Stop/Reset> button.

Apr 02, 2008 | Canon Pixma MP500 All-In-One InkJet...

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