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My macbook has a grey screen with a file and question mark

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This means it can't find the operating system. Try taking RAM chips out and re-inserting firmly. Also, make sure you got the right kind of RAM chips in the two slots as Macs are picky. Also, make sure you got more RAM memory than you need so the Mac will run super fast. If none of these RAM tricks help, then re-install the operating system by doing an archive and install so you can retain your data. Alternatively, you can take the hard drive out and insert it into an external drive case, then install a new hard drive into the laptop, and do a clean install. Then you can extract the data from the old external hard drive.

Posted on Nov 07, 2010

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Posted on Jan 02, 2017

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I noticed some white burn mark on my Apple Macbook Air 13" LCD Screen especially when the screen is in black or grey mode.


Most likely some dead pixels. If you have apple care then you can go to the apple store and talk to a specialist about it. They may be able to repair the device if possible.

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isolate it first. try using an LCD screen. if the LCD is not in grey screen, then your macbook lcd is defective. you need a replacement for it.

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Can not get the Operating system to Start, Grey Screen at Startup


Sound like your motherboard is going bad. ibook G4's are notorious for this. The only thing you can do is either replace the ailing motherboard or try to find the breaks on the existing board. I am going to try and bake a board and see if that repairs any SMD *(surface mounted device) breaks.
I will keep you posted!

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1 Answer

Has a question mark in the middle of the screen


The computer cannot find the operating system files to start up. Use a start-up disk or utility disk to start the computer then re-install the system files.Hold down C key while starting from disk. DO NOT REFORMAT the disk or you will lose all your files. Just do a simple System install.

Dec 15, 2009 | Apple MacBook Mac Notebook

1 Answer

Switch on - screen is grey with flashing folder with questionmark


Hard drive is dead or the signal from the hard drive is not being read by the ide controller. I'm working on a MacBook 13 inch right now with the same issue. I had a spare hard drive and a windows Vista disc, so I installed the hard drive and inserted the vista install disc and the laptop loaded and installed Vista on the Mac with no issues. I took the hard drive from the Mac and attached an adapter to it and ran it through a usb on another laptop and the laptop could not read the files on the drive....so, the drive was bad.

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1 Answer

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You need to perform "Archive & Install" of Mac OS.

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1 Answer

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your MAC OS file is corrupt. Boot from OS CD and do repair

Mar 12, 2009 | Apple Computers & Internet

1 Answer

Apple Macbook Pro was dropped. Will not boot. Screen is grey with flashing file folder with question mark inside. Thanks Dan


I believe that's a sign the HD is bad. However, I've not worked with the Apples in a very long time. (Remember the Macintosh Classic?)

Jan 09, 2009 | Computers & Internet

1 Answer

My mac won't start up


try re-installing the software.
looks like OS is already corrupted.

you can also call 1-800-my-apple for more help.

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