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Helllo there my name is mr ralph broom. i purchased a gas fire from, it was delivered on 21-09-1010, the fire had a part missing the glass front panel i contacted the company. they said that a new panel would be sent i waited two weeks no panel. contacted them again still no panel, it has been 46 days it looks like they have no intention to supply the missing panel, can you help the order number 1876 the fire is a flavel caress traditional . could you advise me who to contact my email address

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Flavel is made by lesure i would google both to confirm who makes this fire , or ask for you money back in full or go to trading standards , no fire which is new will have parts missing , i will look on the net and be back to you later

Posted on Nov 06, 2010

  • paulcarew Nov 06, 2010

    you will need to put in make model number etc to find this or contact flavel direct on line hope this helps you



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