Question about Harman Kardon Go + Play Portable Speaker System for Apple iPod - Matte Black

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My ipod dock is automatically turning down all the way and i can hear no sound, when i turn it up it turns all the way down like the button is stuck.

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  • joseph_jurba Nov 06, 2010

    there are 2 little white stickers on the bottom of the dock. szbom-0108191 and the other says it 8510

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  • Master
  • 2,923 Answers

Can you tell me the exact model number of your iPod dock?

Based on what you've stated, this is a hardware problem and cannot be fixed by upgrading any software. You are correct, something is stuck on the volume and it's holding the volume down. You need to send it to the authorized repair shop for cleaning and repair.

You may also try to put another iPod on the dock to make sure that the problem is the dock and not the player.

Thank you and good luck!

Posted on Nov 06, 2010

  • Melvin Ramos
    Melvin Ramos Nov 06, 2010

    Thank you for the additional info. I'll check the number that you've provided and I will get back to you once I find any information related to this problem.

    Thanks.

  • Melvin Ramos
    Melvin Ramos Nov 06, 2010

    Based on researching for this problem, it appeared that this is a hardware problem as I stated earlier. Seems that the dock has bad control board and needs to be replaced.

    By the way, have you tried different iPod (player) to see if the same problem will occur? If not, try it first to make sure that the problem is the dock.

    Please send it to the authorized repair shop.

    Thank you!

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