Question about Harman Kardon Go + Play Portable Speaker System for Apple iPod - Matte Black
Can you tell me the exact model number of your iPod dock?
Based on what you've stated, this is a hardware problem and cannot be fixed by upgrading any software. You are correct, something is stuck on the volume and it's holding the volume down. You need to send it to the authorized repair shop for cleaning and repair.
You may also try to put another iPod on the dock to make sure that the problem is the dock and not the player.
Thank you and good luck!
Posted on Nov 06, 2010
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Posted on Jan 02, 2017
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