Question about HP PHOTOSMART PLUS B209A All-In-One Printer

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How can I clear incompatible printhead error on printer after installing new ink?

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6ya6ya
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Posted on Jan 02, 2017

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SOURCE: Error message: Printhead missing, not installed correctly or has come loose

Ok...very good. If you have problems in the future, send me a message. Kodak Products are my specialty.

Posted on Jul 18, 2008

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SOURCE: kodak all in one printer instalation error codes

Unfortunately, the only way to possible fix this error is to get the printhead out and reseat it. You can do that by removing the ink cartridges. Right above where the black ink cartridge was, at the top left hand corner of the printhead, if you push up towards the ceiling there should be a button that releases the printhead. You should now be able to tilt the printhead forward and pull it out of the printer. Reseat the printhead by putting it back in the printer and pushing straight back on the back wall of the printhead. It should snap into place. Replace the ink cartridges and close the printer. If the error clears, download the newest firmware from kodak.com so this never happens again.

If these steps do not clear the error however, call Kodak AiO tech support at 1800 421 6699 to get a new printhead.

Posted on Jul 21, 2008

  • 81 Answers

SOURCE: phaser 8550 error 19,004.40

The printhead was installed in another machine and the codes do not match. You need to manually sync them. Here is the procedure:

Manually synchronize the Printhead and Electronics Module codes.
NOTE: The Printhead and Electronics Module codes should synchronize automatically when a new printhead is installed. If a 19,004.40 error occurs, it is possible that the replacement printhead was previously installed in a different printer. After manually synchronizing the Printhead and Electronics Module codes, be sure to test the new printhead for print quality defects.
To manually synchronize the codes;
1). Power OFF the printer.
2). Disconnect the printer from external devices (A/C power can remain connected).
3). Locate the "Factory Only" port on the electronics module (located between the PS and PE lights (Figure 1).
4). Use a Hard Disk Drive (HDD) jumper (Figure 2) to short the top two pins.
NOTE - If a HDD jumper is not available, use another conductive item, such as a screwdriver, to short the pins. Use caution to avoid contacting the surrounding frame, as this may permanently damage the Electronics Module.
5). With pins shorted, power ON the printer.
6). When printer reaches the mechanical initialization stage of the power on sequence, power the machine back OFF.
7). Remove the HDD jumper.
8). Code should now be synchronized. Power ON machine and verify the 19,004.40 error does not re-occur.
NOTE - If error persists after this procedure, attempt the procedure again, and be sure to allow the printer to complete its BIST and POST test before powering OFF in step 6.





Posted on Jul 23, 2008

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SOURCE: printer error on a canon mp 470

What should I do when Error 5100 shows up???

Posted on Sep 13, 2008

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SOURCE: Printhead Error

CN642A - Printhead Unit

This product is compatible with :

Hewlett-Packard OfficeJet 6000
Hewlett-Packard PhotoSmart B8550
Hewlett-Packard PhotoSmart B8553
Hewlett-Packard PhotoSmart C5380
Hewlett-Packard PhotoSmart C6380
Hewlett-Packard PhotoSmart D5460
Hewlett-Packard PhotoSmart Premium Fax
Hewlett-Packard PhotoSmart Premium Fax C309 Series

Posted on Oct 27, 2010

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Photosmart 7510 cq877a issue is with the ink cartridge. Spoke with hp and said its a hardware problem. Any way to fix it?


Regarding the Photosmart 7500 printer issue (i.e. HP 564 cartridge errors, or similar) which is preventing printing to your printer....let's run thru a full checklist to ensure you cover all variables which could be causing the issue:

CAUTION: the use of compatible/clone cartridges (i.e. sold thru the internet from China) are known to be problematic and may cause printer errors and permanent PRINTHEAD damage since many have incompatible ink formulations (see Buyers Laboratory, BLI, Printer Test Report dated Jan 2014). Original/genuine ink cartridges is only suggested!

1) For refilled or remanufactured ink cartridges which do not have a new chip installed, if you received an "Unauthorized ink", "non-HP ink", "counterfeit ink" or similar message, you can simply ignore/dismiss these messages by pressing 'OK' once for each cartridge, so that the printer resumes its normal operation. If you do not have the full printer driver version installed it is possible that you may not be able to see the cartridge error bypass option - you may need to install the complete printer driver version for your computer's operating system. Receiving these kinds of ongoing alert messages is COMPLETELY NORMAL when using refilled ink cartridges. Refer to NOTE 2 below for more information. Refilling the ink cartridges does not include reprogramming of the ink cartridges, so this will not be a factor: http://inkjet411.com/?page_id=1407

2) Remove ink cartridge and inspect cartridge's smart chip surface (i.e. gold contacts) - check for scratches or ink residue. See pictures of cartridge chips at following link for reference (see 'Abnormal Cartridge Errors'): http://inkjet411.com/?page_id=1925
- Replace cartridge if suspected damaged.

3) Perform Tap 41 PRINTHEAD Health Diagnostics Test (menu access varies by printer model, refer to HP printer diagnostics document, page 45, to view normal display messages, http://inkjet411.com/?page_id=1813 )

1. Turn ON the printer.
2. Press and Hold the "Print Photos" & "Red Eye Removal" buttons.
3. Release both buttons - screen should display "Enter Special Key Combo"
4. Press and release in sequence the "Red Eye Removal", "Print Photos", and then "Red Eye Removal"
5. Scroll through the menu by pressing the right arrow button until the display says 'Special Reports'.
6. Select Ok, then press the arrow button until the 'print-mech button tap' menu is displayed.
7. Select Ok (Code = 0 will be displayed); click and hold Right Arrow until 'code = 41' is displayed.
8. Select Ok. The test page prints. If not, repeat steps 2-7 and enter 'code = 43', select Ok.
9. Check the 4th line at the top of the printed report; an electrically good/stable PRINTHEAD 'Pen Status' will state "Pen Status: Pen OK".........if any other message is displayed then the PRINTHEAD may have failed and may need to be replaced (as available). It is suggested to perform the 'Printer Reset' procedure below to rule out printer firmware related problem.
a. If Step 2. does not allow service menu access, then press the 'Return' and 'Home' keys simultaneously so the Engineering Menu is displayed [or depress the 'Return' button four (4) times]
b. Select Service Menu. Use arrow keys to advance to the Special Reports Menu. Select OK. Perform steps 6-9.

NOTE: The Tap 10 extended self-test print may also be initiated via 'code = 10' (use to verify ink nozzle/jetting performance for each color).

* Failure of the PRINTHEAD has nothing to do with refilled ink cartridges; the PRINTHEAD assembly is a separate electronic unit in which the cartridges plug into and feed ink into. Refer to NOTE below.

4.a.) It is possible that your ink cartridge may have been manufactured before Sept 2010 and is now incompatible with the newer line of HP Photosmart and Deskjet printer models. If this is the case then you will need to obtain a new ink cartridge manufactured after September 2010 (all cartridges at retail should now be >July 2012). Inspect cartridge bottom for 'date stamp' - see picture at the following link: http://inkjet411.com/?page_id=1925

4.b.) Replace ink cartridge with a new HP original ink cartridge to completely rule out the ink cartridge as the cause of failure.

5) To rule out printer/cartridge connectivity (assembly interface/connection) issues please ensure you have followed all steps on the Inkjet411 support page - this includes PRINTHEAD removal and thorough cleaning of the electrical surfaces on the PRINTHEAD and on the CARRIAGE ASSEMBLY: http://inkjet411.com/?page_id=1451

a. Remove all 4/5 ink cartridges, then remove the internal PRINTHEAD and thoroughly clean rear electrical contacts and carriage electrical contacts. Inspect ink foam ports to see if they are 'wet with ink'...this will confirm whether ink is being pulled into the PRINTHEAD or not. If the ink foam ports are completely dry (no significant amount of ink present when blotted with a paper towel, etc.), then the PRINTHEAD is likely considered too dry to support proper ink flow and subsequent printing operations. Refer to PRINTHEAD removal process at HP.com (link down below) or at the following Inkjet411 link to provide general guidance: http://inkjet411.com/?page_id=1451

6) If after thorough electrical contact cleaning the problem persists, you may need to replace the PRINTHEAD ASSEMBLY (i.e. get from HP or Amazon), however, as a last ditch effort, you might want to perform a hot water flush on the PRINTHEAD: http://inkjet411.com/?page_id=2412

a. Remove all ink cartridges from the printer.
b. Remove the printhead - in most cases you will need to pull up on the lever at right side of carriage assembly to unlock the printhead. Lift printhead straight up to remove.
c. Over a sink, run warm tap water directly into the 4 (or 5) ink ports for approximately 2 minutes - this will effectively saturate the foam ports and blow ink out/thru the nozzle plate bottom.
d. Using a lint-free towel, remove water from rear/bottom electrical contacts. Ensure printhead electrical contacts and exposed surfaces are fully dry.
e. Install the printhead into the printer. You may observe a "Replace Printhead message" so you will need to cycle printer power by turning printer off and then on to clear the error.
f. Install ink cartridges and retest printer. You should observe a New PRINTHEAD alert message followed by an approx. 4-minute preparation countdown prompt.
g. If permissible, activate the 'Clean Printhead'. This can be done from the printer's control panel or software printer driver (for example, by selecting 'Tools' - 'Clean Printhead', or similar).
h. If you have reached this point of the troubleshooting and all the previous troubleshooting steps did not work, then the printhead is likely damaged or at end of life* and may need to be replaced.

NOTE: On some HP printer models it may be difficult to remove the PRINTHEAD assembly, consult your User's Guide for specific instructions.

7) If this does not remedy the problem, then you may have a defective PRINTHEAD in the printer (worst case scenario), unrelated to the refilled cartridges.

8) On the other hand, if you observe missing colors or poor image quality then air may have been accidentally ingested into the ink lines between the cartridge(s) and PRINTHEAD. To recover from this problem, you will have to run the "Clean Printhead" procedure 1-2 times to recover the ink system, or perform a hot water flush of the PRINTHEAD assembly (takes about 10 minutes). Watch the video on our support page which describes some of the common issues you may encounter. This type of problem is common and completely recoverable.
http://inkjet411.com/?page_id=1407

-Thank you

Nov 24, 2013 | Office Equipment & Supplies

1 Answer

How to unclog a unused printer cartridge


For your Kodak printer, you can follow the same procedure used for the HP Photosmart and Officejet printers which have removable printheads...just perform a quick 2-minute hot water flush on it:

1. Remove both ink cartridges.
2. Remove printhead (depress grey tab and pull out).
3. While the PRINTHEAD is removed, perform a hot water flush on the PRINTHEAD assembly:


Flushing Procedure: http://inkjet411.com/?page_id=2412

a. Over a sink, run warm tap water directly into the ink ports for approximately 2 minutes - this will effectively saturate the foam ports and blow ink out/thru the nozzle plate bottom.
b. Using a lint-free towel, remove water from rear/bottom electrical contacts. Ensure printhead electrical contacts and exposed surfaces are fully dry.
c. Install the printhead into the printer. You may observe a "Replace Printhead message" so you will need to cycle printer power by turning printer off and then on to clear the error.
d. Install ink cartridges and retest printer. You should observe a New PRINTHEAD alert message followed by an approx. 4-minute preparation countdown prompt.

--- If you have reached this point of the troubleshooting and all the previous troubleshooting steps did not work, then the printhead is likely damaged or at end of life* and may need to be replaced.

For information on North American ink refill services (HP, Epson, Canon, Lexmark and Dell) at a major retailer near you (should you wish to save ~50% on ink costs), general printing problem resolutions or advanced printer diagnosis procedures (advanced cartridge diagnostic tests/cartridge error bypass & printer reset methods, etc.), please visit Inkjet411: http://www.inkjet411.com

Aug 07, 2013 | Kodak ESP7 PP All-In-One Printer

1 Answer

Advent resetting ink levels


Hi There
Your all-in-one printer is designed to stop printing before quality is compromised. Make sure you always use KODAK Ink Cartridges. Kodak is not responsible for the compatibility or performance of non-Kodak brand ink cartridges or refilled ink cartridges. To purchase KODAK Ink Cartridges, go to the KODAK Store.
To resolve the error, replace the black ink cartridge with a new cartridge:
  1. Turn on your printer.
  2. Open the access door. For printers with LCDs, follow the instructions on the LCD screen.

    NOTE: For ESP 3250 and ESP 5250 all-in-one printers, if the ink cartridges don't move to the center when you follow the instructions on the LCD screen, see Printhead and ink cartridges do not move to center with access door open.
  3. When the printhead stops moving, pinch the latch on the black ink cartridge and lift it out of the printhead.
  4. Remove the new black ink cartridge from its bag.
  5. Remove the protective cap from the black ink cartridge.

    CAUTION: Insert the ink cartridge immediately to prevent the printhead from drying out.
  6. Insert the black ink cartridge into the printhead.
  7. Press down on the tab until you hear a click.
  8. Close the access door. For printers with LCDs, follow the instructions on the LCD screen.

    NOTE: For more information on installing ink cartridges, see the Extended User Guide for your printer. Review Maintaining Your Printer - Replacing ink cartridges.
If the error continues, upgrade the firmware for your printer:
  1. Press the Cancel button on your printer to clear the error message. (If the error does not clear, contact us.)
  2. Upgrade the firmware for your printer:
    1. Locate and select the firmware download for your printer.
    2. Follow the instructions to install the firmware.
  3. If the error continues, contact us.

Support Link :

Mar 29, 2012 | Office Equipment & Supplies

1 Answer

Keep getting paper jam fault 3618


Hi!
If the error comes up during the initial setup of the printer:

  • Select All-in-One Printers.
  • Double-click the Setup Guide for your printer.
  1. Open the printer access door.
  2. Remove all:
    • orange shipping tape
    • foam pieces
  3. Follow the steps in the Setup Guide to insure that you have properly installed the printhead and ink cartridges.
  4. Close the printer access door.
  5. Press OK to clear the error.
  6. Make a print.
OR

Check the printhead carriage area:

Debris and Obstructions:

  1. Remove any paper, tape or other obstructions from the printhead carriage area.
  2. Gently move the printhead carriage from side to side to see that it moves freely and there are no obstructions.

Ink Cartridges:

  1. Lift the printer access door, then remove the ink cartridges from the printhead.
    NOTE: If the printhead does not move to the center position, press Home, then Maintenance on your printer. Check if the Install Ink Cartridge option is available. If so, select Install Ink Cartridges, press OK, and follow the instructions. Otherwise do the following:
    1. If an error is displayed on your printer control panel or the status monitor on your computer, press Cancel to clear the error.
    2. Go to KODAK All-in-One Printer Downloads and Drivers, select your printer from the All-in-One Printers pull-down list, and download and install the latest firmware version for your printer. Follow the on-screen instructions.
    3. After you upgrade the firmware, press Home on the printer control panel.
    4. Select Maintenance, then press OK.
    5. Select Install Ink Cartridges, then press OK.
    6. Follow the instructions on the control panel LCD.
    7. Go to the next step.
  2. Verify that the labels on the ink cartridges are intact, and that the cartridges are not damaged.
  3. Verify that the KODAK Ink Cartridges have not been refilled.
  4. Insert the black ink cartridge into the printhead, then press down firmly until you hear it click into position.
    aio_black_ink_install.jpg
  5. Insert the color ink cartridge into the printhead, then press down firmly until you hear it click into position.
    p289_0012aa.jpg
  6. Close the printer access door.
  7. Press OK to clear the error.
  8. Make a print.
Hope this helps.

Apr 19, 2011 | Kodak ESP5250 All-In-One InkJet Printer

1 Answer

Printheads incompatible. i installed new printheads and it still gives me the same message. i did diagnostic says printheads o.k. what am i doing wrong


Clean cartridges.You can see if there some old ink at the cooper points and at the ink nozzles.


If you need more help come back.Post / thumbs / testimonial are welcome!

Nov 17, 2010 | HP cp1700 Color Inkjet Printer

1 Answer

Just installed new ink cartridge , now getting error message saying ,printhead missing,or not installed right. whats going on.


Call Kodak @1800 421 6699 and get a new printhead free of cost.....Printhead has gone bad and it is the part in which we install the ink cartridges.It takes the ink out of the cartridges and spit the ink on the papers,...Cheers and Enjoy.

Dec 28, 2009 | Kodak ESP 5 Printer

1 Answer

5300 all in one printer


The only steps you can do for this are to reseat the ink and printhead. Here are the instructions for the procedure:

Remove the black and color ink cartridges.
Right above where the black ink cartridge was, in the top left hand corner of the printhead, push up towards the ceiling and you should be able to push a button that releases the printhead.
Place the printhead right back into the printer and push straight back on the back wall.
You should hear a loud snap.
Replace the ink cartridges which should snap as well.
Close the printer.

The error will either continue to show or not. If it does continue to show repeat the steps above a few times.
If the error does not show up, download the newest firmware from www.kodak.com/go/5300downloads so the problem does not happen in the future.

If you just can't get the error to clear, contact Kodak at 1800 421 6699 and they will probably need to replace the printhead for you.

Jul 20, 2008 | Kodak EASYSHARE 5500 All-In-One InkJet...

2 Answers

Kodak all in one printer instalation error codes


Unfortunately, the only way to possible fix this error is to get the printhead out and reseat it. You can do that by removing the ink cartridges. Right above where the black ink cartridge was, at the top left hand corner of the printhead, if you push up towards the ceiling there should be a button that releases the printhead. You should now be able to tilt the printhead forward and pull it out of the printer. Reseat the printhead by putting it back in the printer and pushing straight back on the back wall of the printhead. It should snap into place. Replace the ink cartridges and close the printer. If the error clears, download the newest firmware from kodak.com so this never happens again.

If these steps do not clear the error however, call Kodak AiO tech support at 1800 421 6699 to get a new printhead.

Jul 20, 2008 | Kodak EASYSHARE 5300 All-In-One InkJet...

1 Answer

Newly installed and getting error on printhead and ink cartridges


If that error happens every single time you turn on the printer, that pirnthead is faulty.
But if the error only happens some times, try a firmware update from www.kodak.com/go/downloads

Jul 04, 2008 | Kodak EASYSHARE 5500 All-In-One InkJet...

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