Question about Polycom Viewstation FX H.323

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Hello, I have a Polycom ViewStation FX Video Conference unit. The unit does not respond when you flip the power switch. Except, the front power/call light stays in solid amber. I have replaced the power supply with identical results. Ideas/suggestions? Thanks. -Jeff Nadel

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Posted on Jan 02, 2017

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SOURCE: Polycom ViewStation H.323 Red Blinking Light

Are you able to move the camera using the remote?
If not, then you may have a hardware issue.
If yes, then try to connect to the Viewstation (web interface) using its IP from a Computer.

Let me know what happens

Posted on Apr 08, 2008

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SOURCE: viewstation FX - connection issue

it is your firewall.

Posted on Apr 20, 2008

  • 7 Answers

SOURCE: Polycom Viewstation 14XX

RMA it with your support provider

Posted on Jan 14, 2009

  • 7 Answers

SOURCE: Polycom Fx doesn't power on or show any signs of life

Try disconnecting the ISDN module and then cycling the power. If that doesn't work speak to your support provider about repair costs. Ultimately you may need to replace it because of its age (it might be End of Life and not available for repair)

Posted on Jan 14, 2009

  • 1 Answer

SOURCE: How do I find the MAC Address for my Polycom ViewStation ISDN Video Conference?

I just called Polycom and the guy said it starts with 0003 or 0004. Sure enough I had one of those numbers, it was the same as the serial number on the box the phone came in. This number is found on a sticker on the back side of the phone. Easy to find, but not labeled as a "mac address"

Posted on Aug 09, 2010

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I have a polycom viewstation FX and appear to have problems regarding the ISDN. We seem to be able to connect outgoing calls ok (however it does take a long time). But incoming calls do not connect, just...


How many lines (circuits) do you have going to your system? Is it possible they are out of order? Give me your ISDN numbers and I'll try to connect to you. Where are you located? My e-mail address is sducz5@aol.com

Dec 08, 2010 | Polycom ViewStation ISDN (pcy220011323001)...

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On the Polycom support website download the documentation for the Viewstation SP. It is very similar.

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First you should check if the power supply is working. You can buy a different one on ebay or if you have a second one you can see if that is the cause. If your power supply says "Spectre" instead of Polycom then it is a good chance that the power supply is at fault. Those weren't so reliable.

Sep 30, 2009 | Polycom ViewStation ISDN (pcy220011323001)...

1 Answer

Polycom Fx doesn't power on or show any signs of life


Try disconnecting the ISDN module and then cycling the power. If that doesn't work speak to your support provider about repair costs. Ultimately you may need to replace it because of its age (it might be End of Life and not available for repair)

Sep 18, 2008 | Polycom ViewStation ISDN (pcy220011323001)...

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Please send me user guide /installation guide for polycom pn4-14xx to frankdeleon1968@yahoo.com

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5 Answers

How do I find the MAC Address for my Polycom ViewStation ISDN Video Conference?


I just called Polycom and the guy said it starts with 0003 or 0004. Sure enough I had one of those numbers, it was the same as the serial number on the box the phone came in. This number is found on a sticker on the back side of the phone. Easy to find, but not labeled as a "mac address"

Feb 08, 2008 | Polycom ViewStation ISDN (pcy220011323001)...

1 Answer

Polycom ViewStation H.323 Red Blinking Light


Are you able to move the camera using the remote?
If not, then you may have a hardware issue.
If yes, then try to connect to the Viewstation (web interface) using its IP from a Computer.

Let me know what happens

Jan 18, 2008 | Polycom ViewStation ISDN (pcy220011323001)...

1 Answer

Bad Video Quality in Sorenson VP-200 to PolyCom ViewStationEx Calls and vice-versa


If connected to a Cisco Switch, make sure the EX is not set to Auto for Speed or Duplex.

Oct 31, 2007 | Polycom Viewstation FX H.323

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