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Do U mean wrinkle the envelopes?,,,,I can solve some MFC-9840-CDW issues, but the 7369N is a guess. Read your manual or do a google search.....There maybe a setting in the 7360N that adjusts printing for card stock and envelopes....
the best thing is to make a copy using the glass and not the document feeder!If there is no lines on the copy simply lift up the cover and on the left side of the glass will be a thin strip of glass,Clean it with a dampened cloth and all line and marks should be gone1
if your paper is going in and slowly skewing to one side, most likely you have some foreign object jammed in that area or your roller is slightly worn out. Try to see the area that it starts to do that, and check for things.
I have a Brother MFC-8480 DN all in one printer, copier, fax and scanner.
I discovered that envelopes wrinkle because users, like me, didn't know that Brothers built in a no-wrinkle, pass through exit for envelopes, labels and thick paper.
Envelopes were never to be printed by inserting them in the front and letting them wrap around a HOT roller and get cooked and wrinkled. The way it works:
An envelope is inserted in the front and goes straight out the back of the printer through an exit door, completely avoiding the hot roll-through mechanism.
Take a look. On the back of the machine is a large pass through exit door. Just snap it open. You will see one blue lever on each side of the opening. Snap them both straight down to the . . .ta da. . ."envelope icons".
Put three envelopes in the front and they will print straight out the back, perfect and wrinkle free. After printing your envelopes, snap the blue levers back up and shut the door. Takes about five seconds to open the door and snap down the blue levers down/up.
Sounds like there is still paper in there, carefully move the carriage assembly to the left and look in with a flashlight, also check the left side with the light. Usually paper gets wrinkled and shoved to one side or the other.