Question about Samsung LN-R328W 32 in. HD-Ready LCD Television

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Reward points How do I add what I brought yesterday to my account because I forgot to give them my reward card

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  • Anonymous Jun 15, 2008

    purchased items and forgot to mention award points

  • Anonymous Jul 05, 2008

    Dear Sirs: Purchased a cell phone, and triple points would have been added to my reward zone. I do have a reward zone card, and would like this purchase added. I didn't have my card at the time.

  • Anonymous Jul 17, 2008

    i purchased a tom tom and forgot to give them my reward card

  • jubear Jul 28, 2008

    I don't believe my total points have been added.

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Hey anaogibb,

If you've forgotten to add a purchase to your Reward Zone® account, there a couple of different options that you can use to make sure you receive points for your purchase.

The first option is to visit www.MyRewardZone.com and log into your account. On this website there should be a link on the account maintenance page that says "Report Missing Purchases." Simply click on this link and enter some information from your store receipt when prompted, and the points should be awarded to your account within two to three business days. Unfortunately, you won't be able to apply your Reward Zone® card to purchases made online with this option - it only applies to purchases made in a brick-and-mortar Best Buy™ store.

Alternatively, you may always contact a Reward Zone® agent directly by calling out toll-free hotline at (866)-793-9663. Agents are able to apply points to your account for purchases made at your local store or through BestBuy.com.

If calling isn't convenient, you can also send us an e-mail by visiting www.Bestbuy.com and clicking on the "Contact Us" link at the bottom of the page. Simply fill out the e-mail submission form on the following page, and we can generally provide you with a response and assistance within one to two business days.

Hope this helps you out.

Sincerely,
Aaron
Go Ahead. Use Us.

Posted on Jun 16, 2008

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New account


Hey digital2,

Depending on the kind of account you're referring to the process may vary. If you originally placed the order for your TV online and arranged for in-store pick-up, you'll need to visit www.Bestbuy.com and click on the "My Account" option at the top of the page. Once you've done so, you'll be prompted to enter the e-mail address and password you used when you placed the online order to view your purchase history.

On the other hand, if you are referring to a Reward Zone account and would like to review the points that you've earned (or award purchases to your account), you'll need to visit www.MyRewardZone.com instead. On the main page there will be a section for you to enter either your Reward Zone® membership number or e-mail address and password. Completing those forms should give you access to your Reward Zone® account.

If you are referring to a Best Buy™ credit card however, you'll need to visit www.Bestbuy.com and click on the "Credit Card" link at the bottom of the page. The next page that loads should give you an option to choose which type of card you have, and you’ll want to click on the "Manage Your Account" option. A new internet browser window should open when you do so, and bring you directly to our partner's website where you can view your account history and details.

If none of these suggestions help, you may wish to contact a Consumer Relations representative at our toll-free hotline for more information. The number you'll need to dial is 888-BEST-BUY (888-237-8289), and let the operator know that you have a store policy inquiry.

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Hey malicefent66,

Once a purchase has been added to your account online, you will need to contact a Reward Zone® agent directly in order to make any necessary corrections. You may always call our toll-free hotline at 1-866-793-9663, or submit an e-mail request by visiting www.Bestbuy.com and clicking on the "Contact Us" link at the bottom of the page.

Please make sure to include in any e-mail submission the Customer Service PIN number from the purchase in question, since Reward Zone® agents will require this in order to ensure the your account is properly awarded. You should be able to find the PIN number at the bottom of your store receipt, just beneath the total and payment type.

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