The machine (the outside unit) make a lot of noise (just like an old refrigerator) and all my neighbors are unhappy. They came and replaced the unit and the new one is worse (noises are louder). I lost a lot of time and money with this piece of ..... So, what can I do? I really want my money back !!!!
Hello my name is david lets see if i can help first of all the cheapest way to go would be to buy some rubber pads to place under the unit if that doesnt help they sell air conditioners with a blanket around the compressor to reduce the noise they are a little more expensive but worth it thanks for letting me help you
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I use white vinegar and hot water. I soak the disk for a few hours. It's amazing. My venta is 10 years old. I also use different scented oils in mine to fragrance the room. I use it daily. I got a new venta but like the older model better. It is my sleeping machine it provides a white noise that I sleep very well to. The new one is too quiet and seems more fragile.
I called with this problem, and after explaining that I did everything I was supposed to do, including vacuuming the inside and outside, cleaning the wire with at LEAST 20 up & down strokes, and cleaning the plates with hot sudsy water, allowing 24 hours to dry and the holding down the power button to reset the unit for 10 seconds; the near-English speaking tech asked me if I had done each step (individually) that I JUST TOLD HER I did. She asked me if I had the original store receipt (which I couldn't find at the time I was on the phone) and then told me that they would send me another one for $29.95 freight plus I would have to pay for return shipping of the original (2-month-old) unit. At this rate of exchange I could just buy another brand new one in less than a year.
A faint buzzing sound is normal - - that's the high-voltage plasma discharge simulating lightning in a thunderstorm. If the room is dark you should be able to see a faint bluish-purple glow of the metal grid on the plate(s) inside. This should somewhat louder as you increase the setting.
It should not really be so loud that is stands out in the background of normal noises (refrigerator running for example). If the buzz is loud - - like something is shorting-out internally (loud crackling sound), that would signal a different problem - - I'd need more details about what you're observing. Approximate purchase day, specific model, number of plates, general condition of the interior would all be helpful if you deem the buzz to be too loud for normal operation.
If I can be of further assistance, let me know. If this helps or solves the issue, please rate it accordingly.
Confirm that the appropriate sections of the circuitry are powered up and drawing power; check the interlock switch action; toss it back to the maker because the Hi-V transformer or ladder circuit or sense or hold caps were (if testing proves) never quite functional.