Question about Canon MX300 Office All-In-One Printer

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Printer trying to receive a fax, but it doesn't print. Does there need to be a separate phone jack into the printer itself, and not just the computer?

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Hey!A fax line needs to be connected in the fax machine yes!It sound like u got a dial up modem yes?Plug the phone line into the line jack on the machine,get another cord and plug it in the extension jack on the fax and to your modem!!Hope it helps!!Good Luck!

Posted on Nov 05, 2010

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1 Answer

Not printing or receiving fax


Is the problem not printing received faxes and cannot send faxes? Did this problem start suddenly? Has it ever worked?

My first suspicion is the drivers for the fax portion of your device. Do you have the Kyocera diagnostics for your device? That would tell you quickly. If you can print from the PC, Scan to the printer that would isolate the problem to the fax portion.

In that case, check all the wires from the phone jack on the wall to the fax and any output lines from the fax to the wall. Are they in good repair? Is your phone line connected? Do you have dial tone on that phone line? The other place to check is the phone line input/output jacks on the back. Are they switched? The normal connection is from the phone jack on the was to the input jack on the device. Then from the output jack on the device to the telephone.

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From your phone call the fax number. Watch the printer console. It should give a message that there is an incoming call. Also you should hear the fax noise on your phone. If none of the above happens, plug a phone into the wall jack that your fax is plugged into. Call the number from another phone, if the phone doesn't ring...you have the wrong phone number. If everything above works, you may need the fax card on the formatter replaced.

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You cannot receive fax using this printer, because this printer doesn't support fax sending/receiving. Only fax supported printers can receive fax documents. You will know if a printer is fax support if you see a Fax button there or if you can see a numpad buttons where you can dial numbers.

These are the photo examples of fax printers
heifentrixx_14.jpg heifentrixx_16.jpgheifentrixx_15.jpgheifentrixx_17.jpg

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Hello,

The printer has two telephone jacks. One to connect the printer to the phone line (it is marked LINE). The other is to connect a phone to the printer.
Switch the wires, or if only one telephone jack is connected, switch it to the other (unoccupied ) jack

Hope it helps.

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Try a phone hand set on the wall jack to make sure you can get a dial tone and the line is alive.
Then plug the fax phone line into that wall jack. Make sure the phone line is also in the right port on the back of the Officejet printer, where it most likely says LINE -IN and NOT where it shows an image of a phone set.

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Hi, I am setting up a canon mp730 for a friend. I have run into a problem with the fax phone line. I have connected the lines correctly to the copier and her answering machine but when I try to use the...


Remove the connection and once again try to re connect the lines between the copier and phone line . You might have some connection . Just give a try .


If this doesnot work . I will let you know how to proceed further .

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1 Answer

Busy/No Response


Using a cell phone, call your fax machine to see if the fax answers. If it does answer, then hang up the cell phone and fax. Next, using the HOOK button on your fax, call your cell phone . The cell phone should ring and answer the phone call from the fax. If you do not get a connection between the fax and cell, try these: Check that the phone line to the fax is plugged into the LINE jack on the fax, NOT THE PHONE jack. The PHONE jack on the fax is to plug in a TELEPHONE ONLY. If the fax phone line is OK, go into your fax machines' RECEIVE and SEND settings and make sure they are set up properly (pulse or tone dialing, overseas mode, etc.) Print out the HELP LIST as follows: Press MENU button, then 5 on keyboard, then 1 on keyboard. Go through all the settings on the HELP LIST that apply to your problem. (Send and Receive modes, Ring Delay, Receive Options,etc.) Write down the original settings BEFORE YOU CHANGE ANY OF THEM.

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Hi
You need to contact comcast for this issue and get a seperate phone line to which u need to plug in the allinone. This issue may exist most of the Comcast customers.
thx

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