Question about SanDisk Sansa e250 MP3 Player

2 Answers

All the music files seems to be deleted, Sansa e250 isn't resetting,..

My sansa e250 is not resetting, when I switch it on I don't find any of the musice files, all folders are empty. When I connect it in the computer, I can see all the music files, in addition to some strange files and folders!!! I tried to delete all this files and folders but they are undeletable!!

Not resetting, not responding, only radio is working

Can u please help me in solvingthis problem

Your suppoert is highly appreciated

Posted by on

  • Dirty Donut Jun 15, 2008

    I have the e280 and it ws working great for about a year then recently it froze and shut off on me. I reseted it and it now gives me a "no song" error but when I go into the info section it still says I have a thousand songs on it. I plug it into the computer and there is still all the music there but there are also some random extra folders that weren't there before called wierd names like "9", "x" and "s" and other wierd nosense names, and all are undeletable. I tried the sansa firmware updater on the sandisk website but it told me that I had to swtch the device into msc mode in order to update. However when I switch from mts to msc mode the computer doesn't recognize the player. I'm willing to reformat and delete everything but as of right now it's broken. PLEASE HELP!

  • Anonymous Oct 08, 2008

    the music file was deleted

×

2 Answers

Any new reset

Posted on Aug 15, 2008

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  • 8,596 Answers

Try the other recovery methods - a firmware upgrade MIGHT restore the player's native software.

These are the most common methods for recovering Sandisk's Sansa Mp3 Players. I have been almost universally successful in recovering Sansa players using one or a combination of these methods. These methods do not work if you are having synchronization or music format issues - they are for recovering a player that will not power up, freezes, flashes, is not recognized by the computer, and a host of other issues.

Reset the Sansa Player first. On most models, restart is done by holding the power button in for 15 seconds or longer. Check your specific manual to be sure. The manuals are available from the Sansa website if they have been misplaced.
Download the Sansa Recovery Tool from the Sansa website.
Format - Erases Everything: Connect your Sansa player to the computer and open Windows Media Player. Click on the Sync tab. Pull down the drop down menu underneath the Sync tab by moving your cursor over the Sync tab and left clicking on the little black arrow underneath the Sync tab. Highlight "Sansa 1GB" (wording may vary slightly), and then select "Format." - this should erase everything.
Firmware Upgrade- Erases Everything: Get the latest firmware upgrade from Sansa - it updates the firmware and erases every song in the player all at once. Note: this method doesn't work if already have the latest firmware. Go to this website and click "Firmware Updater" to find out: http://www.sandisk.com/DriverDownload/driverList.asp
If these fail, then:
Try this: disconnect the player from the computer, turn it off, hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware Wizard.
If you get the problem where MTP Device keeps popping up continuously, uninstall the “MTP Device” by going to Start à Control Panel àSystem à Hardware à Device Manager (you computer may vary slightly, depending on Windows Version).
You may have to restart your computer after each of these methods to get them to work properly. Disconnect your Sansa player BEFORE shutting down your computer.
-Tha Mp3 Doctor

Posted on Jun 14, 2008

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hello!

here's how you will delete songs off your Sansa e250

step 1: Go to"MY COMPUTER
Step 2: Find and open the sansa drive
Step 3: Look for the music folder.

NOTE:
If you dont see a music folder you will need to go to the top where it says tools>then >folder options>then click on show hidden files>

Step 4: You should now see the music file. Go into it and simply delete any songs you don't want.

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