Question about HP Photosmart C3180 All-In-One InkJet Printer

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Problems with the hp c3180 all-in-one printer

Hi,i recently purchased a printer on ebay(hp c3180) and im having a problem with the tri colour ink cartridge.

well first of all when i recieved the printer it looked as if one of the cartridges burst because there was ink on the printer and inside .The old ink cartridges were still inside,anyway i cleaned the printer and put in the new ink cartridges,the black cartridge is working fine but the tri colour dosent so i tried to look up the problem and hp said to clean the contacts i did that but it still didnt work so i thought it might be faulty so i went back to the shop and got a different cartridge and that wont work either im desperate please help!

tj.

Posted by on

  • tjw91 Jun 15, 2008

    To fredzefisher ,yes i have thourally cleaned the contacts gently with cotton buds and distilled water like hp told me to ,the problem is only with the tri colour ,any other ideas??



    tj.

  • gillpsimonb Nov 19, 2008

    My yellow doesn't work at all - tried replacing the cartridge but new one has same feature. Cleaned all contacts etc - now lost for what to try next - any suggestions ???

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Hp c3180 copier paper jam

Posted on Sep 01, 2008

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Did you clean the contacts inside the printer as well as the ink might be built up where cartridge contacts touch the printer contacts in the housing. You have to be quite careful here as there is a small metal spike which grips the printer and you do not want to push this into the contacts in the housing. Just get some damp tissue and rub it over these contacts to clean up any residual ink( turn off the printer first)
Fred

Posted on Jun 15, 2008

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Hi Dannydoda,

I understand that, you are using different compatible ink cartridges and having problem with colors.

HP printers has a small built in firmware, which can detect the original ink cartridges and the ink level.

Using other compatible ink cartridges may damage the print heads of the printer.

I suggest you to replace the ink cartridges with original or Genuine HP cartridges.

You can also try some of the steps to fix the issue as given in the web link.

please click on the web link given below and perform the steps carefully.

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00042885&cc=us&lc=en&dlc=en&product=79499

This should fix the issue.
Have a great day!

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Hi, You can remove the cartridges out of the printer and then clean the cartridge contacts with a cotton swab dipped in distilled water or normal bottle water will do fine once the cartridges are clean let them dry for few minutes and then install the cartridge back in the printer and check the print quality ..again. You can also follow the instructions in the below weblink to trouble shoot the issue.. http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00662826&cc=us&lc=en&dlc=en&product=1146331&dlc=en&lang=en Just click on the above link to open it and follow the instructions in the webpage.. Wish u success.. Regards, Barret.

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1 Answer

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This can sometimes be a printer problem or bad quality ink. However I have known this to happen with corrupt printer drivers. Try uninstalling the printer via ControlPanel>AddRemove Programs and then re-installing it.

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