Hi, Once you have done the back up and checked that you have enough room here is how to reformat:
To Format your player follow the following steps: PLEASE MAKE SURE YOUR ILO IS DISCONNECTED FROM THE COMPUTER BEFORE BEGINNING! 1. Open up your My Computer Icon to show your drives installed on your computer and take note which ones are installed. Leave this window open. 2. Connect your ILO device and wait for the two additional "removable disk drive"(s) to appear in your My Computer window (ex: removable disk drive [E:], removable disk drive [F:]) 3. Right click the first drive that appears (ex: [e:] if the removable drives show as [e:] and [f:]) and select format 4. Click "start" on the format window 5. Disregard the warning notice that pops up 6. Once that is complete retransfer all of your music and then your device should function properly. There are a select few mp3 players that are having a few issues with the internal flash memory and will not allow windows to format it. The only solution to these units is to reinstall the firmware into the player itself. To reinstall the firmware, please search your email folders for the email I have sent you titled "ILO 116 Firmware". Sometimes, your email security settings will move this email to your junk mailbox. Once you open the file, read the instructions and click on the attachments link to open the software.
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iLO Mp3 Player "Flash Error" 1. Connect the player to the PC using the USB cable. 2. Open Windows Media Player. 3. Go to the Sync or Devices tab and delete all content from the player. 4. Go to the Tools menu and select Options. 5. Select the Devices tab, highlight the ILO or Siren player and click on Properties. 6. Uncheck the box "Create Folder Hierarchy on Device"
You should backup your data and format the player.
Plug her in, copy your music onto your computer, then format it by right clicking the drive in My Computer, then going to Format, then clicking Start.
After it's finished, copy your music back over to the player and it should be sorted.
Dixer, do the following
Click on "My computer"
In the new window Right click on the player's icon .
This will erase your player's data (hope you don't have important stuff there) and allow to start from the top.
Let me know if this helped and please rank my advice.
P.s. if you want to keep your data try to copy it form the player to the computer before you format it. It might not work.