Question about Creative Labs Nomad Jukebox Zen Xtra MP3 Player

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Creative Labs Nomad Zen Extra Jukebox 30 GB not working

The unit turns on and goes straight into "Re-building Library" and after that is completed, goes to main menu but remains frozen, does not respond to pressing any buttons. It also does not turn off unless you take the battery out. I downloaded the update/troubleshooting software and it does not recognize that the unit is connected to the computer. I also opened the Creative Library which has all the songs on it, and it also did not recognize that the unit was plugged into it. I tried various USB ports and it does not recognize that the unit is connected. I have a new battery that I bought, thinking that the problem might be the battery, but the new charged battery does not change anything.

Is there anything that can be done or is the unit fried?

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  • yngwie1 Jun 26, 2008

    Thank you ThaMP3Doctor for taking the time to help me. I am going to try now. I just have a few questions. What do you mean by uninstall "everything"? I am guessing you mean all the Creative Media files? Uninstall Explorer? What does that have to do with Creative Media?



    I tried to uninstall the drivers and it tells me it cannot open the install.log file, so it is not letting me uninstall...what do I do now?



    Please let me know and thanks again!

  • Anonymous Dec 30, 2008

    Everytime I turn on my Zen MP3 Player, It says "rebuilding"

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Creative Labs Nomad Zen Extra Jukebox 30 GBmy juke box will not turn on. it come to a screen that tells me my battery is low. when i plug in the ac it reset over and over

Posted on Aug 08, 2008

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Uninstall everything from your PC, reboot, reinstall driver and the Explorer (I do not use MediaSource, only the Explorer).

If it didn't work out follow these steps:

1. Uninstall Creative Media Source and all related software.
2. Install the driver. In the installation CD the driver is usually in \Drivers\English
3. Turn on the Nomad an connect it to the PC.
4. Install MediaSource(the program requires that you have the nomad connected while installing)
5. Install MediaSource plugin
6. Try transferring files.

If you?re still running into problem know that there are other programs capable of handling MediaSource?s functions, such as - Portable Audio Devices Power Toy , NomadSync, Real player, and there?s also a Zen plugin for the Winamp.

Good luck!

Posted on Jun 26, 2008

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Posted on Jan 02, 2017

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1 Answer

When it the zen is turned on it says firmware


Had the same problem and nearly went nuts trying to fix it. Here's what I did:

1. Uninstall all creative driver & creative software.
2. Uninstalled Windows Media Player 11 (Rolled back to WMP 10) and restarted PC.
3. Uninstalled Windows Media Player 11 Runtime and restarted PC.
4. Downloaded and Installed the latest free version of Winamp from http://www.winamp.com
5. Connected my A/C Power Cord to my Nomad Jukebox then connected my Nomad Jukebox via USB cable to the Computer.

The computer should then recognize the Nomad Jukebox as "Found New Hardware" then "MTP Device" and lastly "Your new hardware is installed and ready to use.

6. If you haven't already, go to the creative website and download the Creative Zen Xtra PlaysForSure Firmware 2.10.03 and save it to your computer.
7. Run the Firmware (Make sure Nomad Jukebox is connected) and at this point the Computer should recognize the Nomad Jukebox and begin the upgrade.

After your upgrade is complete, You can go ahead and re-download Windows Media Player 11 and it will recognize the Nomad Jukebox.Not sure what version of windows you have, but I have two computers, one with windows xp and the other has windows 7 and Im able to transfer music perfectly fine with Windows Media Player and RealPlayer on both computers. I hope this works for you. Good Luck!

Jan 05, 2010 | Creative Labs Nomad Jukebox Zen Xtra MP3...

1 Answer

Nomad jukebox Zen Xtra 30 Gb


does the unit experience power surge when you charge it for the last time..?

Thanks

Apr 28, 2008 | Creative Labs Nomad Jukebox Zen Xtra MP3...

1 Answer

Nomad Zen Xtra 40 GB Jukebox


Download creative mediasource5 BUT ALSO the nomad plugin, then your computer will pick it up

Sep 12, 2008 | Creative Labs Nomad Jukebox Zen Xtra MP3...

1 Answer

Zen Xtra 40 GB


Ok this is what I have found.....Try to run the Recovery Mode here is a link to Creative Labs website that will walk you through it... Just look for Jukebox its on the bottom...you can get the firmware from the same website under support and then just select the type of jukebox you have....that will be the second link...You will need to click on Zen and then look on the right side for Archived Products
http://support.creative.com/kb/ShowArticle.aspx?url=http://203.211.142.197:80/srvs/cgi-bin/webcgi.exe/,/?st=357,e=0000000000342903798,k=6058,sxi=1,varset=ws:http://us.creative.com,case=4794

http://support.creative.com/Products/product_list.aspx?catID=213&CatName=MP3+Players#

Good Luck and let me know if this helped

cbinny1

Aug 17, 2008 | Creative Labs Zen V MP3 Player

1 Answer

Full Data not showing on the Nomad Zen Jukebox.


When the player displays the Creative logo, release the Play button.
It will display the following options:
Clean Up
Scans the player and removes invalid links from its music library.

Mar 14, 2008 | Creative Labs Nomad Jukebox Zen Xtra MP3...

1 Answer

My creative nomad jukebox zen extra 30gb


means the software used to operate the unit is corrupt and you need to download and install a new version
http://us.creative.com/support/downloads/

Jan 01, 2008 | Creative Labs Nomad Jukebox Zen Xtra MP3...

1 Answer

Zen Xtra 40 GB


http://us.creative.com/support/downloads/

and download the firmware for you version,.

Dec 26, 2007 | Creative Labs Zen V MP3 Player

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