Question about Brother MFC-620CN All-In-One InkJet Printer

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Installation Diagnostics Does Not Run Automatically? What to do?

I have spent over 12 hours to sort the problem but I can not finish the last stage which is in the manual number 15.

Which states " after restarting the computer, the Installation Diagnostics will run automatically and installation result window will be shown".

Installation Diagnostics (MFC-620CN USB) Please wait...

Nothing happens, waited hours but nothing happens, what to do, please help.

PK
London UK
June 14, 2008



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  • Expert
  • 197 Answers

This sounds like the driver is corrupted..go here, and get fresh drivers

Posted on Jun 16, 2008

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6ya6ya
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SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

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Posted on Jan 02, 2017

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Hi Deepak,

I think you have downloaded the driver for windows XP 32 bit OS, and i think that your PC supports Windows XP 64 bit Operating System.

Click here to download the software for Windows XP 64 bit Operating System.

DOWNLOAD (x64Drv5.64.0.17.exe)

Installation Instructions: USB Connection
1. Download the x64Drv5.64.0.17.exe file.
2. Once downloaded, choose Open or just run the x64Drv5.64.0.17.exe.
3. Follow onscreen instructions listed below.
Note: There may be a long pause between each of the steps below.
4. Choose Direct Connect.
5. Power on the printer, and connect it to the computer when prompted.
6. The "Found New Hardware Wizard" will be displayed.
7. Select No, not this time.
8. Select Install the software automatically (Recommended).
9. Depending on your product, you might see one or more Windows' warning screens.
10. Click Continue anyway or Yes each time these Windows warning screens appear.
11. Click Finish.
12. Reboot your computer (Highly Recommended).

Installation instructions: Wired and Wireless Network
1. Download the x64Drv5.64.0.17.exe file.
2. Once downloaded, choose Open or just Run the x64Drv5.64.0.17.exe.
3. Follow onscreen instructions listed below:
Note: There may be a long pause between each of the steps below.
4. Choose Network.
5. Choose your printer after the installer has identified it on the network.
6. The "Found New Hardware Wizard" will be displayed.
7. Select No, not this time.
8. Select Install the software automatically (Recommended).
9. Depending on your product, you might see one or more Windows' warning screens.
10. Click Continue anyway or Yes each time these Windows warning screens appear.
11. Click Finish.
12. Reboot your computer (Highly Recommended).
Thanks

Rizz

Jul 26, 2008 | HP DeskJet 640c InkJet Printer

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