Question about Hotpoint 4.87 cu. ft. / 138 liter Upright Freezer FZA50

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Hotpoint FAZ50 Frost Free Freezer


We have had this freezer for 4 years, all of a sudden it is not freezing and the food in the top three drawers has defrosted and I have had to throw it away and new food put in will not freeze. I can hear the motor/ or fan running but it seems to switch off when the door is opened and then on again when it is shut. The food in the bottom ofthe freezer is still frozen, but I honestly expect it to soon defrost. I have turned it up to no.5 and fast freeze but this does not work.(I put some ice cubes in the top drawer two days ago, they are still watery) Can someone suggest solution please

Thank you

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  • Chelsea9075 Jun 17, 2008


    We have had this freezer for 4 years, all of a sudden it is not freezing and the food in the top three drawers has defrosted and I have had to throw it away and new food put in will not freeze. I can hear the motor/ or fan running but it seems to switch off when the door is opened and then on again when it is shut. The food in the bottom ofthe freezer is still frozen, but I honestly expect it to soon defrost. I have turned it up to no.5 and fast freeze but this does not work.(I put some ice cubes in the top drawer two days ago, they are still watery) Can someone suggest solution please



    Just wanted to add one more thing to my question, the freezer is now making a cracking sound (like ice cubes being cracked out of an ice tray) I have only just noticed this, would the solutions above still be of help.



    Many thanks

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IF NOT THE THE DEFROST TIMER YOUR DEFROST HEATER OR DEFROST TERMINATOR IS BAD,REMOVE BACK PANEL INSIDE THE FREEZER YOU WILL SEE A LONG SINGLE OR DOULE POLE SHAFT THIS IS YOUR HEAT REMOVE BOTH LEADS ONE ON EACH END PUT YOUR VOLT METER ON OMES AND PUT ONE LEAD ON EACH END IF YOU GET ANY KIND OF READING YOUR HEATER IS STILL GOOD AND THE LITTLE ROUND CLIP ON TERMANATOR IS BAD, IF NO READING THE HEATER IT IS BAD,REPLACE-GET THE MODEL NUMBER INSIDE FREEZER AND GO TO LOCAL APPLIANCE PARTS STORE TO GET HEATER-REPLACE AND PUT BACK TOFETHER AND YOU SHOULD BE GOOD TO GO,ALSO MAKE SURE THE FREEZER FAN IS NOT STUCK AND TURNING,IF NOT TURNING SPIN IT WITH YOUR FINGER AND SEE IF YOU CAN GET IT GOING AGAIN,LET ME KNOW

Posted on Jun 15, 2008

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If this is a frost free unit as I received it posted you may have a problem in that it is not frost free. The cooling coil may be frozen over stopping air circulation. There would be a defrost timer located somewhere in back. Located the clutch head screw and turn it clockwise SLOWLY until you hear one audible click. That should put the system into the defrost mode. Wait about 30 minutes in which time the system should return to the cooling mode (usually 18-22 minutes). If it does not restart the compressor after that time turn the clutch head screw clockwise again and it should restart. If you had to turn the screw the second time it would indicate a bad defrost timer. In this case replace the timer.

Posted on Jun 15, 2008

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