Question about Xerox DocuColor 12 Color Copier

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Colour strips on prints

My docucolour 12 prints with lengthy colour strips when light background colour is chosen. kindly suggest me what is the solution. thanks in advance.

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  • saaigra Jun 14, 2008

    thanks

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Assuming that this occurs on all pages, not just one specific document, I would try replacing the print cartridge.

Posted on Jun 14, 2008

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Transparency:

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If I could be of further assistance, let me know. If this helps or solves the issue, please rate it and give a testimonial for my response

Thanks, Joe

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Try to locate at the printers's properties the setting that refers to watermark or background. Maybe it's enabled to print something like this. If you need more details, please specify the printer's model.

In case of a problem or clarification, don't hesitate to post.

Thanks and regards
Please kindly rate this solution
Stelios
direct FiXya link: http://www.fixya.com/users/technical114

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the printer is fine its the computer that you are printing from that is giving the wronge information. try reinstalling it onto that computer. and check that the background on the word documents are not black on print prevew first. or you have not chosen on the program you are printing from there is not a background colour that needs sending to the back.

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I need a printer Manual for Docucolour 12 from XEROX

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Have you gone into the driver properties and checked if the setting in the drive is defaulted to duplex?

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I take it that machine was fine before you changed cart.

Sounds like you have got a faulty cart, if HP then it is under warranty so return for credit.

but I suspect you have a aftermarket/refill cart that is causing you greif, return it and use genuine HP ones.

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