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SanDisk Sansa® Fuze™ MP3 Player: Laptop recognizes device but exlamation mark shows in device manager, no driver found on installation CD to crrect the problem.

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  • rwtabu Jun 14, 2008


    I am running Windows XP. My laptop is a new Lenovo R61i. If the USB
    port is the problem, then what can I do to resolve it? The laptop seems
    to recognize the device and the device is charged up because I can play
    songs on it. However, when I go to Device Manager, after connecting to USB port,I have a message saying that this device is not functioning correctly. Is this enough
    information for you to help?

    Please advise,


  • rwtabu Jun 15, 2008

    Thanks for your response. The problem has been fixed with Sandisk sansa's tech support assistance. Indeed the UBS port was where the problem was. The solution was to access the "settings" in the MP3 and change MTP setting to MSC setting. Prior drivers that were downloaded from Microsoft at the following address did not work:

  • Corey Knoettgen
    Corey Knoettgen May 11, 2010

    What OS are you running? Windows ME? Windows XP? Some laptop usb ports are too weak to power mp3 players.



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Check your computer specs to see if those USB ports are 2.0 or higher - Belarc Adviser is a good program that will give you detailed computer specs if you have lot the paperwork. If they are not 2.0, they may not be strong enough to power the player.

The error message you are getting can usually be solved by going into Windows Recovery Mode (warning: the side effect is that all songs will be erased from your mp3 player, so you will have to re-add them): disconnect the player from the computer, turn it off, hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware Wizard.

If the pop-up does not come up, I would go ahead and get the Sansa Recovery Tool form Sandisk's website.

Posted on Jun 14, 2008


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1 Answer

My computer does not recognize Sansa Fuze

Hi there,

On your computer, Go to Windows Task Manager or Control Panel. Find the Device Manager. There should be a list called Plug-N-Play Devices.

Find the one that should have the driver details of your SanDisk Sansa Fuze Digital Media Player.
Right click on it and select Uninstall.

Now plug in your MP3 Player again to the computer. This time your computer should detect that your MP3 player is connected and will install the drivers for the MP3 player again.

Hope I was of assistance to you,

Cheers :)

Apr 22, 2010 | SanDisk Sansa Fuze MP3 Player

2 Answers

My computer can't recognize my sansa fuze player... plz help me..

The Fuzeplayer must NOT be connected to the computer before you install the software.
If this has happpened, you will need to remove the Fuse driver in Device Manager. (Inst for XP)
Go to My Computer->Right click and select Properties. In properties, select hardware and Device Manager.
With Device Manager open, plug in the Sansa Fuse player. Find the new driver that popped in.
(You can do and undo this several times until you are certain you have the right one.)
Right click the fuze driver and select 'Remove'.
Close all windows you opened.
Unplug the fuze player and do not connect it until the driver is reinstalled with the driver disk. When the software asks, plug it back in.
That should solve it.
Unsure? ask a knowledgable friend to help.

Mar 21, 2010 | SanDisk Sansa Fuze MP3 Player

1 Answer

My Sanza Fuze 8gb will not turn on. I charged it completely on my computer late last week and shut it off. Today I tried to turn it on several times. Also tried to press the "on" button for 10-20...

First thing to do is: Try other USB ports on your computer. A USB port on the back of a PC usually has better power output. Try a different cable if there's one available, to rule out if you have a bad cable. Try another computer. If none of the above works: Then-Check and refresh the drivers in Windows, for a Portable Device. 1 - Connect your Sansa player to the PC 2 - Check under Device Manager -> 1. Right-click My Computer, and select Manage. NOTE: The player should show up on the Device Manager's right pane as: 1. USB Mass Storage device (if the player is set to MSC) 2. Portable Device (if the player is set to MTP mode.)
If there is a yellow exclamation point (!) or question mark (?) beside the device, try to refresh the drivers. Then - Refresh the drivers 1. Right-click the entry with the error mark, select Uninstall. 2. On the top menu, click Action then select Scan for hardware changes.
If your BRAND NEW Sansa player is NOT recognized by the computer when plugged in: This may be caused by one of the following: 1. Minimum system requirements were not met. 2. Corrupted drivers. 3. Computer restrictions, Vista or 7 authorizations. 4. Power issue, plug your player into the back of the computer.
Next be sure you are using Windows Media player : Version 10 or 11 Download and install the latest Windows Media Player if it's not installed.
If all this has failed - Refresh the drivers again.
If all that does not work - Manually add the hardware driver. 1. Connect the Sansa player in MTP mode 2. Manually install the device driver through Windows device manager in control panel. Install the Device as a Portable Device.

Feb 11, 2010 | SanDisk Sansa Fuze MP3 Player

1 Answer

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When i plug my Fuze in the pc, it turns on, but doesnt charge, and isnt even recongnized by my pc. So i cant put anything on it and it doesnt even show up in device manager.

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I bought a new Sandisk Fuze 4Meg MP3 yesterday from Best Buy. Hooked up to XP SP3 USB port which functions with other devices. Display screen says "connected". Opened Win Media Player V11. Opened "My...


The unit is new, and does not connect to a computer. Test it using a different computer, if it still does not connect, then call Best Buy and have it replaced.


Nov 15, 2009 | SanDisk Sansa Fuze MP3 Player

1 Answer

My computer does not seem to recognize my Sansa Fuze

Look exact model of a player and look the driver through search system. After installation all will work.

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go into device manager in computer management and uninstall the sansa driver. Restart the computer and plug it in again

Jul 15, 2009 | SanDisk Sansa Fuze MP3 Player

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Computer will not read Sansa Fuze

did you try to connect from your sanza to onboard usb don't use the front of your pc usb maybe wrong setup or wrong connecting the wire . use the usb located at back of your pc , if you connect the sanza to you pc if have words appear ( found hardware)it mean the sanza need the software driver and you unable to detect without driver..

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