Licenses renewal I recently turned on my mp3 player and it said the track licenses have expired and I need to plug the player in to renew the tracks. I plugged in, the usual start-up happened, I clicked to renew licenses in my library -nothing happened. I renewed the licenses on my player and nothing happed, though every time it said it was done successfully. What do I do? I can't listen to the any of the downloaded tracks on my player!

Hi,
I'm not sure what's the subscription service to which you are subscribed. However I've given you the steps below. Try whatever suits for you.
This error typically occurs when the DRM licensed files have expired. 

SOLUTION 1 - Songs ripped from an audio CD 
If the songs were ripped from a CD using Windows Media Player, modify the Rip Music settings. 


SOLUTION 2 - Songs downloaded from music subscription service 
If the songs were downloaded from a music subscription service (e.g., Napster, Rhapsody, Best Buy music store, etc.), follow these steps:  
1. Make sure that your account subscription is updated and active. 
2. Put the device in MTP mode and connect to the computer, then log in to your music subscription account. 
3. Renew the licenses of your tracks 
For Rhapsody: 
On the Rhapsody console, right-click on your device and select License  

1. Check the date & time on your PC & on your mp3 player. They should be one and the same. 2. You need to synchronize your device with rhapsody once in every 30 days. It's a must. Failing to do so, you will not be able to play music in your mp3 player. Here are a few a steps to synchronize your device with rhapsody: 1.Open Rhapsody / Best Buy Digital Music Store and sign in 2.Connect your mp3 player to the computer 3.Go to My Account --> Update Track Licenses 4.Transfer a track to your device 5.Disconnect your device and enjoy music on the go!
3. Here is a link to get the Sansa Firmware updater to update the firmware for your device automatically: http://www.sandisk.com/Retail/Default.aspx?CatID=1376 
4. Click on this links if you are asked to synchronize your device with rhapsody? http://reclisten.custhelp.com/cgi-bin/reclisten.cfg/php/enduser/std_adp.php?p_faqid=6606&tabName=tab3 
For others: 
Contact music subscriber for instructions on how to renew as they vary.

SOLUTION 3 - Rename the Windows DRM folder 

NOTE:  The Windows DRM (Digital Rights Management) folder contains licenses for secure media files such as your subscription tracks. 

STEP 1 - Edit the folder options of the PC to show the hidden files      
Windows XP: 
1. Double-click My Computer. 
2. On the Menu bar, click Tools > Folder Options, and then click the View tab. 
3. Under Hidden files and Folder, click to select Show hidden files and folders. 
4. Under Hidden files and Folder, click to clear Hide protected operating system files (Recommended) check box. 
5. Click Apply, and then OK. 

Windows Vista: 
1. Double-click Computer. 
2. Click the Organize button at the upper left corner. 
3. Click Folder and Search options. 
4. Click the View tab and select Show hidden files and folders. 
5. Click to clear the Hide protected operating system files check box. 
6. Click Apply, and then OK. 

STEP 2 - Rename the DRM folder 
1. Double-click My Computer > C: > Documents and Settings > All Users. 
2. Right-click the DRM folder and select Rename. 
3. Rename this as OLDDRM. 
4. Run the subscription service program you are using and renew the licenses to recreate the DRM folder with new licenses. 

STEP 3 - Synchronize your device once more on MTP mode 


SOLUTION 4 -  Format the player under Windows Media Player. 

Clean out your device completely and then use www.limewire.com
I download from here all the time and have had no problems with my Mp3 player to speak of. Hope this helps!!!

the songs on the player have expired licenses - you have to renew your music service sub and try reloading them

The songs that are giving you this message are in WMA - the music service that was used to download them either has an expired subscription, or you have to resynchronize that player to that music service (whether it was Rhapsody or not). Also, the songs that are giving you this message might have had fixed-term licenses, and now the licenses have expired. Here are your options:
1) Renew the music service subscription
2) If it is renewed, then resynchronize your player to that music service
3) Convert those songs to mp3 format (probably illegal)
4) Remove the DRM encryption from those songs (definitely illegal)

Those are your choices.

-Tha Mp3 Doctor

If the songs are DRM-encrypted wma files, then the license may have expired or needs to be renewed.

Also, if you have the auto-sync option enabled in Windows Media Player - disable it.

There are 2 reason why you would get that error..
1) when you transferred the tracks to the device the licenses didnt transfer...
2) The tracks you transferred are subscription tracks meaning that you have to sync your device each month in order to have those tracks playing...

If you dont have a subscription for the tracks...(you will have to format your device in that case) and also you could have a device certificate problem which can solve by formatting your device or your DRM components maybe bad...you can solve that problem by foramtting updating the firmware on the device..

If you have a subscription you need to download a new track and transfer it to the device again...that should update the licenses for every single tracks...If that doesnt do it you will have to format your device...

I hope this helps...
Please rate accordingly
Thank you
Computerrep

That means you will need to transfer one track to your device from rhapsody..the songs you have from rhapsody has a license in them...the licenses get renew every month..that means if you discontinue your service, you are not going to be able to play those songs...just try to transfer one track from rhapsody to your device and that will solve your problems...

Have you tried plugging your player into the PC and syncing some tracks to see if the licenses get renewed?

Did you try all of the solutions I listed? If you did, then you will need to contact Rhapsody to find out why the licenses arent updating. Rhapsody Technical Support 866-597-5507 Best of Luck.