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My computer (HP Pavilion 9000 dv notebook PC) won't keep time correctly. The computer is about five years old and is still under warranty. HP tech support believes the inability to keep time means my motherboard is failing and wants me to ship it in for a new motherboard. I'm not excited about having my computer wiped and having to restore all my files. Steps I've taken on my own - 1) I got a new BIOS battery, 2) I tried to update the BIOS but there wasn't an HP update, 3) I disabled internet time and rebooted to reinstall, and 4) I removed and reinstalled the Realtime clock. None of this resolved the issue. My question: Is HP tech support's diagnosis that my motherboard is failing plausible? If I send the unit in, I get a new motherboard, essentially for free, which is probably a good thing, despite the headache of having to restore files. (I have Carbonite but it's not backing up my D drive.)

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Since its under warranty and you already did a lot of troubleshooting like changing the cmos battery ( this is the primary cause when the time is always incorrect, other than that then replacement of mobo is needed) then the only way to go is to send it in and have the motherboard replaced. They will replaced it with the same model of motherboard and will not wipe out eveything on your hard drive. Restoring your files is not needed since the same hardware will just be change in your case the motherboard, it will not affect your installed Operating System and your files unless they change it with another model of motherboard. Just make sure you tell them to replace it with the exact model which I'm sure they will. Actually you can send your notebook without your hard drive .

Posted on Nov 05, 2010

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