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ok to be clear you want to change the dvd cd rom drive corrct? here how to first thing first take of both sides of the computer (im telling how to for 99'9% of comuters not specifcly yours) there will be 2 screws on each side of the drive take these out now 2 ways to remove from here it will 1 slide out the front or 2 it will be stuck from the from becouse the farsade is holding it in (remember to take both cables out the back of the dvd rom drive) if its 2 then then there will be 2 ways to go from here if there is a lot of space at the back then take it out there if the box with wires is in the way there are 4 screws holing it on take these out and move but dont take all the wires out of everywhere the box of wires (psu) then take out old dvd rom drive and replace it put the psu back in and screw it in then screw in the dvd rom and wire it back up your done turn on the computer it will go to windows and install new device if howver there is not a lot of room and removing the psu wont help then you need to remove the farsade at the from (front cover) ther eis normaly 6 clips at the side push these to remove the farsade and pull ou the dvd rom and replace it that way hope this helps i can provide further info if needed just ask
To install the software you must remove your cd/dvd drives. Physically from your computer. This is a common problem with this software. After installed plug your drives back in and you should be good to go.
Any 5 1/4 DVD / CD drive will work. You may have to order drive rails depending on the setup of Gateways tower. You should have 2 - 5.25" Drive Bays available. The original model number and name for the DVD drive is 5648 DVD Burner Combo Drive .
The tower does have internal SATA so you can replace it with any internal SATA DVD rom you like, it doesnt have to be Gateway, and it can even be blu-ray.
Hi Imran, Sadly this is a fairly common problem with combo drives. In all likelihood, it will cost you more to have the drive repaired than to replace it. I will suggest purchasing a dvd writer to replace the combo drive. They are fairly inexpensive. Regards, Graemevm
Your machine can support just about any IDE dvd rom or combo. When replacing the cd drive just make sure that the jumper on the back of the new drive matches the jumper setting on the back of the old one (master/slave/cs). The diagram for the jumpers should be on the top of the drive.
First I would call the company that did the work
I would hope they would stand behind what they have or have not done
With what you are saying my first thought would be to open up the computer and make sure the IDE cables from the DVD drive are connected, first to the drive, then to th motherboard