Question about Kenmore Elite 45986 Front Load Washer

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Kenmore front loader

I have a problem the f11 code appears can you help

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  • Anonymous Jun 17, 2008

    F11 error responded to reset COO that was posted but problem has reoccured. dL code comes as well as F11.

  • kcgingrich Aug 29, 2008

    f11 code on HE3t

  • Rodney Gene Oct 11, 2008

    I am having problems with F11 code and a loud buzzing noise and the washer does nothing with my clothes locked inside soaking in dirty water. I have pushed the pause button and reset the f11 code and then had to push the drain and spin button to get it to drain and spin and eventually unlock the door. Now it wont even do that. Is there anyone out there that has had a similar problem? If so what did you need to replace to fix it. I have taken many a washer apart and if I knew what to replace I can fix it myself. Thanks in advance



    Rodney

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F11 is an error code that appears when the main control board up top is not communicating with the motor control board on the bottom. Unfortuneately, there is not a test for customer to do to test where the problem lies. The only thing a customer can do is check the connector going between the two boards to see if the connection has come loose. First, drop the lower front panel (3 #20 torx screws along the bottom) On the left hand side you will see some blue, pink and green wires going to a white plastic looking box. This is your motor control board. Unplug and plug back in the connection making sure to not get the wires turned around as it can plug into the board both ways. Next, take the top off the machine. (3 #20 torx screws on the top rear of the machine) Again, unplug then plug back in the 3 blue wire connector on the left hand side of your main control board (white box all of the way at the top in the center). If the problem still doesn't clear, you will need to replace one of the two boards. Again, I have not heard of a way to test the boards themselves. The problem usually comes from the board on the top.

Posted on Jun 16, 2008

We've had the same F11 error code for the past year. Our problem appears to be a sticky relay or loose connection that has been routinely addressed by pressing the pause button to clear the F11code, then pressing the start button, and most importantly, then sharply hitting the top panel near the left rear part of washer with a heavy metal bolt (or hammer). Stingy as I am, this indeed does work.

Posted on Jul 10, 2008

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Thanks for the tip, I took the motor control unit MCU out and found a burnt chip. The Repair Clinic had the part for $188

Posted on Jul 01, 2008

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The symptoms are pretty specific for the F11 code on the Whirlpool Duet front loaders and clones (Kenmore Elite and KitchenAid):

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Thanks for using FixYa. Error F11 is a communication error between the central control unit (CCU) and the motor control unit (MCU). To start with check the wire harness connections between CCU and MCU, and then check the motor. If both of them appear to be working fine then it seems that the MCU of your washer has gone bad as the control unit seems to be working fine. Please rate the solution if the issue is resolved or post a comment for further assistance.

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TROULBING SHOOTING FOR A FRONT LOADER KENMNORE ELITE 31T


check the screans on your water valves lf is a long fill Serial Communication Error
Communication between the Central Control Unit (CCU) and the Motor Control Unit
(MCU) cannot be sent correctly.
Potential Causes
• Check Wire Harness connections to the MCU, the motor, and Central Control
Unit (CCU)
• Check the Drive system for any worn or failed components
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• Check CCU
• Check Motor
• Check Wire Harness thats the f11 error now if you pull the top off the washer you will find atech sheet in an envelope with troubleshotting procedures

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