Question about Kenmore Elite 45986 Front Load Washer
I have a problem the f11 code appears can you help
F11 is an error code that appears when the main control board up top is not communicating with the motor control board on the bottom. Unfortuneately, there is not a test for customer to do to test where the problem lies. The only thing a customer can do is check the connector going between the two boards to see if the connection has come loose. First, drop the lower front panel (3 #20 torx screws along the bottom) On the left hand side you will see some blue, pink and green wires going to a white plastic looking box. This is your motor control board. Unplug and plug back in the connection making sure to not get the wires turned around as it can plug into the board both ways. Next, take the top off the machine. (3 #20 torx screws on the top rear of the machine) Again, unplug then plug back in the 3 blue wire connector on the left hand side of your main control board (white box all of the way at the top in the center). If the problem still doesn't clear, you will need to replace one of the two boards. Again, I have not heard of a way to test the boards themselves. The problem usually comes from the board on the top.
Posted on Jun 16, 2008
We've had the same F11 error code for the past year. Our problem appears to be a sticky relay or loose connection that has been routinely addressed by pressing the pause button to clear the F11code, then pressing the start button, and most importantly, then sharply hitting the top panel near the left rear part of washer with a heavy metal bolt (or hammer). Stingy as I am, this indeed does work.
Posted on Jul 10, 2008
Thanks for the tip, I took the motor control unit MCU out and found a burnt chip. The Repair Clinic had the part for $188
Posted on Jul 01, 2008
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