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Hello Terry, Are you sure the other caller does not have their phone button set on MUTE? That would cause them to hear you but you can't hear them. Do you have the same problem from other callers? If so, it must be a problem with your phone.
do factory settings press 2945#*# and then select factory settings this method will delete your all data so please first make backup, if this didnt solve the problem you need to give someone who repair hardware( maybe need to change speaker and mic).
not sure if its the same problem but i had that with a different model and was told when i placed the charger in the phone it moved the mic slightly and thats why it was not working as it should i used my hands free every time i made a call mine was so bad ..it was a manufacture fault so i was lucky and had the phone changed free !!! hope this helps