I have a brother mfc-425cn printer and am unable to print.
When I print I get a message this document failed to print.
I have tried printingfrom email and also a excell spreadsheet.
Are you able to please help me get this fixed quickly and easily.
a 6ya Technician can help you resolve that issue over the phone in a minute or two.
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It's in German but google does a reasonable translation. After receiving a "UNABLE TO CLEAN" message, I've just cleaned the pads on my MFC-425CN (washed in cold water) and re-set the purge counter - all working fine now.
You need to contact brother regarding that error message. It simply means that your printer's purge counter is full and you just need to RESET it to ZERO. I already have a post regarding this "unable to clean" error but it is for Brother DCP-150C. I also got it from a Brother Tech Support. So I think the commands in my previous post is different since you've got a different model. Better ask a Brother Tech Support for the procedure in resetting the purge counter.
Anyway, this is the post, if the sequence is right for your device, then this will work:
1. To enter MAINTENANCE Mode: Press MENU, MONO START, 4X on ARROW UP. (within 2 seconds). 2. Using arrow up button look for the following: a. 8 then press SET/OK b. 0 then press SET/OK 3. Using MONO START, just press it until the word "PURGE XXXXX" comes out. 4. Using arrow up button look for the following: a. 2 then press SET/OK b. 7 then press SET/OK a. 8 then press SET/OK b. 3 then press SET/OK This is to reset the purge counter. Then press stop/exit 5. Using arrow up button look for the following: a. 0 then press SET/OK b. 1 then press SET/OK (To reset unit) a. 9 then press SET/OK b. 9 then press SET/OK (To exit Maintenance mode)
Access the internal maintenance mode by pressing the Menu/Set button, then press * 2 8 6 4 within 2 seconds. This should put you in the maintenance mode menu. Enter 80, then scroll down with the arrow down (round) key. You'll find an entry listed as purge count. If number is over 6000, enter 2 7 8 3.
This will reset the purge count value. Then the printer will restart, hopefully without the annoying cannot clean message. All I ask is please come back and just gave a vote, it will gave me some satisfaction to know am helping some one so I will keep on helping.
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sorry , no good news:
The printhead or purgeunit is in disorder.
The whole unit has to be replaced.
If you want to keep the printer you can try this and fix by your own:
The cost for repair by service will be more thasn a new printer ;-)