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This document failed to print

I have a brother mfc-425cn printer and am unable to print.
When I print I get a message this document failed to print.
I have tried printingfrom email and also a excell spreadsheet.
Are you able to please help me get this fixed quickly and easily.

Thanks heaps

Isabel

Posted by on

  • 7 more comments 
  • izziehill Jun 14, 2008

    1

    ready

  • izziehill Jun 14, 2008

    1

    ready

  • izziehill Jun 14, 2008

    nothing because I have deleted them all now

  • izziehill Jun 14, 2008

    How do I do that. I have never done that before

  • izziehill Jun 14, 2008

    It did not print and a question mark came up on the print icon at the bottom of the scrren. It says in

    bold open all active printers & faxes

    open the printers & faxes folder

    refresh

    brother mfc-425cn usb printer (error)

  • izziehill Jun 14, 2008

    No it just says error printing. i am so fed up with it I am giving up now.



    Thanks for trying to help me out but I am probably not computer literate enough to sort this out.



    You have tried your best to help and thanks.

  • Tim Babcock
    Tim Babcock May 11, 2010

    Can you print a test page?

  • Tim Babcock
    Tim Babcock May 11, 2010

    If you double click on the printer icon and open up the print queue, what does that message tell you?





  • Tim Babcock
    Tim Babcock May 11, 2010

    Go to printers & faxes. Look at the Brother icon and see if it tells you at the bottom of the icon the printer status?



    Tell me what it says.

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  • Microsoft Master
  • 2,794 Answers

Move the mouse to the printer icon, press the right mouse button and, select properties. Press the print test page button.

Posted on Jun 14, 2008

  • Tim Babcock
    Tim Babcock Jun 14, 2008

    Does it tell you what the printer error is?



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You need to contact brother regarding that error message. It simply means that your printer's purge counter is full and you just need to RESET it to ZERO. I already have a post regarding this "unable to clean" error but it is for Brother DCP-150C. I also got it from a Brother Tech Support. So I think the commands in my previous post is different since you've got a different model. Better ask a Brother Tech Support for the procedure in resetting the purge counter.

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1. To enter MAINTENANCE Mode: Press MENU, MONO START, 4X on ARROW UP. (within 2 seconds).
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ok please try this

Access the internal maintenance mode by pressing the Menu/Set button, then press * 2 8 6 4 within 2 seconds. This should put you in the maintenance mode menu. Enter 80, then scroll down with the arrow down (round) key. You'll find an entry listed as purge count. If number is over 6000, enter 2 7 8 3.

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All I ask is please come back and just gave a vote, it will gave me some satisfaction to know am helping some one so I will keep on helping.
All The Best: Pineworks

All files on my website are only there for a limited time

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Power it off!

Then goto start>printers&faxes choose the printer that is printing, in the new box that appears click 'document' then select 'cancel'

Normally if the printer was left on it would continue printing several more pages, as these have already been cached in the memory, switching off the printer for a while clears this.

Are you using fax software? Are you not able to limit the amount of pages to be printed? or at least be able to reject an incoming fax that exceeds a set number of pages?

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rendilo, sorry , no good news: The printhead or purgeunit is in disorder. The whole unit has to be replaced. If you want to keep the printer you can try this and fix by your own: http://www.fixya.com/support/t202870-broken_feeder_arm The cost for repair by service will be more thasn a new printer ;-)

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