Question about Microsoft Windows XP Home Edition

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This document failed to print

I have a brother mfc-425cn printer and am unable to print.
When I print I get a message this document failed to print.
I have tried printingfrom email and also a excell spreadsheet.
Are you able to please help me get this fixed quickly and easily.

Thanks heaps


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  • 7 more comments 
  • izziehill Jun 14, 2008



  • izziehill Jun 14, 2008



  • izziehill Jun 14, 2008

    nothing because I have deleted them all now

  • izziehill Jun 14, 2008

    How do I do that. I have never done that before

  • izziehill Jun 14, 2008

    It did not print and a question mark came up on the print icon at the bottom of the scrren. It says in

    bold open all active printers & faxes

    open the printers & faxes folder


    brother mfc-425cn usb printer (error)

  • izziehill Jun 14, 2008

    No it just says error printing. i am so fed up with it I am giving up now.

    Thanks for trying to help me out but I am probably not computer literate enough to sort this out.

    You have tried your best to help and thanks.

  • Tim Babcock
    Tim Babcock May 11, 2010

    Can you print a test page?

  • Tim Babcock
    Tim Babcock May 11, 2010

    If you double click on the printer icon and open up the print queue, what does that message tell you?

  • Tim Babcock
    Tim Babcock May 11, 2010

    Go to printers & faxes. Look at the Brother icon and see if it tells you at the bottom of the icon the printer status?

    Tell me what it says.


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  • 2,794 Answers

Move the mouse to the printer icon, press the right mouse button and, select properties. Press the print test page button.

Posted on Jun 14, 2008

  • Tim Babcock
    Tim Babcock Jun 14, 2008

    Does it tell you what the printer error is?


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