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If your trying to remove the grill plate thats located at the top of the machine what you need to do is open both the freezer and the refridgerator doors and look up. There are three vertical phillips head screws that you'll need to remove first. After that you'll be able to pull the grate forward and remove the springs, one on each side that keeps tension on the grate. Once those are removed, the grate will be easy to take off.
There is usually one hose and it could have been moved so its not in the pan any more, you should be able to see it near the pan, from the front with the grill removed, use a coat hanger and hook it back into position, if the pan is over flowing, than that's another problem
set freezer for 0 deg and clean the coils on top . and make sure the fan up top is working . very important .. mm 550 are r12 and may be low or refergent . this is somthing you may need a service tec to ck but do the cleaning first and see how it works. mm
Right hand side wall in the freezer - take a look- any frozen water or moisture? Need check a drain line, usually defrost heater inside the freezer wall getting bad and draining water just freezing inside of it.
http://www.subzero.com/locator/locator.aspx?type=0&zip=Zip%20Code is the locator area parts distributors. Once you get the parts in, remove everything from the door, food, shelves.... Then with the door closed remove the upper hinge. If you have a left hinge unit you can bend the shroud out of the way and bend it back when you are done. The door can be quite heavy if you have wood panels on it so you may need help. Open the door 90 degrees and lift up and over the bottom hinge. Remove the cam from the door using a phillips head screw. Then replace the hinge cam that is on the hinge that is still attached to the body. Now you will need help, lift the door up and have some one set it into the lower hinge pin. Close the door and have some one hold it closed while you climb up and reinstall the hinge. You may have to adjust the door by sliding it forward and back left and right until you get your sight line just right.