Your policy to have the same purchaser for store pick-up to pick-up the items with picture ID, order number, and purchasing credit card precludes ability to buy as a cross-country gift and pick-up by recipient. Think of it this way, my father is technically challenged but I found the perfect Garmin GPS...user friendly and I can help. Now, because of your "non-waivable" policy I had purchase through Circuit City and could not use my BestBuy credit card or bonuses. Additionally, my Dad had to travel further. As rediculous as the policy, not waiving is a slap in the face to a loyal customer.
Anyway, what you ran into is how businesses have to protect themselves these days, because there are so many scammers. Doesn't mean YOU are a scammer, but there so many that the store has made that policy, to ensure the credit card it was paid with belongs to the person picking it up. I don't blame them.
a 6ya Technician can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repair professionals here in the US. click here to Talk to a Technician (only for users in the US for now) and get all the help you need. Goodluck!
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Most retailers allow customers to return goods if they change their minds or receive an unwanted item as a gift simply because it makes good business sense. But they are not required to do unless there is an obvious defect with the product. Merchants also may require a receipt in order to accept returns, which helps prevent return fraud (see discussion of this below).
Legally, it is a matter of contract law: If the merchant's policy (or sales contract) clearly states "all sales final" in a way that is not confusing to customers, then it is not required to accept returns on otherwise salable goods.
Federal law governing refunds is fairly simple and straigtforward, applying to online as well as in-store sales. Merchants do not have to provide a full refund on returned goods unless one of the following conditions is true:
The goods were defective (or, more generally, the merchant broke its sales contract)
Refunds are part of the merchant's stated return policy
Returns and Refunds: State Law
Some states have laws addressing consumer refunds, although not all of them offer guidance on how the laws apply to their residents who purchase goods from out-of-state merchants over the Internet. Below are some examples of state laws governing refunds:
California: Merchants are required to clearly post their refund policy unless they offer full cash refund, exchange, or store credit within seven days of the purchase date. Failing this requirement, customers may return goods for a full refund within 30 days of the purchase.
Florida: Merchants that do not offer refunds must post this fact where customers can see. Failing this requirement, customers may return goods for a full refund within 20 days of the purchase.
Illinois: Illinois citizens may cancel consumer transactions (and get a full refund) within three business days for door-to-door sales, campground memberships, and gym memberships.
In most cases, regardless of how a merchant drafts its return policy, the conditions of such a policy must be prominently displayed at the place of purchase (including Web sites) for it to be considered valid. Merchants may charge a restocking fee for returned merchandise but, as with any contractual obligation, must make this clear in their policies.
There are numerous ways customers can defraud a merchant through the return process, but not all return fraud is distinguishable from legitimate returns. For example, someone who has a hard time deciding on what clothes to buy and makes frequent returns is not trying to game the system. But someone who buys a formal dress, wears it once, and then returns it the next day is in fact defrauding the merchant.
U.S. retailers lose between $9.6 billion and $14.8 billion annually from return fraud, according to research by the National Retail Federation (NRF) and the Loss Prevention Research Council. Returned merchandise is either marked down or thrown away, and often incurs hidden costs associated with being restocked.
Below are some common types of return fraud:
Wardrobing (or "renting"): Buying clothes or other items for one-time use and then returning them
Stolen Goods: Returning goods shoplifted at the same store or stolen elsewhere
Fraudulent Receipts: Using a reused, found, stolen, or altered receipt to return goods; or returning goods to a store with a higher price in order to make a profit
Employee Fraud: Manipulation or assistance from within the company
Price Switching: Affixing a higher-priced tag on an item in hopes of returning it for the higher refund
Consumers who are caught engaging in return fraud may face shoplifting or theft charges, as long as evidence exists that an actual crime took place. For example, wardrobing may be next to impossible to prove, but surveillance video of someone removing price tags could be the smoking gun in such a case.
Return policy is set by the store. It can be anything they decide it should be. If they publish "90 day return" only, then that's the policy, and you may be stuck with your item. There are no laws about returns, only individual store policies.
There is nothing you can do about the policy. Time moves on. Contact a local Panasonic Authorised Agent for a repair but as it was in 2012 when you purchased it, the warranty from Panasonic is out of date!
The return period for most products sold through your local Best Buy™ store is 30 days, but please keep in mind that there are some exceptions. Monitors, projectors, camcorders, digital cameras, radar detectors, video games purchased as used, desktop computers and notebook computers must be brought back to your local store within 14 days of purchase in order to be returned or exchanged.
Additionally, some products are subject to a 15% restocking fee if returned opened and non-defective. Those products are notebook computers, camcorders, digital cameras, projectors, radar detectors, GPS navigation devices, and all mobile (in-vehicle) video systems. For special order products however, the restocking fee is 25%.
Remember that the restocking fee is only charged when the product is returned opened and non-defective - we are unable to waive this fee if you are simply dissatisfied with your purchase.
If you are still unsure and would like further clarification of these policies, I would strongly suggest checking out our return policy FAQ by following the link I've provided below.
Please contact us with any questions you have. We are here to serve you. We guarantee your satisfaction. On most items, we offer a 30 day return policy. Please see our return policy for specific information.
Thank you for your business.
If you would like to submit a Purchase Order, please fax it to (866) 513-2570, or contact us
(800) 593-5473 or 617-880-8124
(617) 880-8125 For Purchase Orders - (866) 513-2570
CSN Stores Strollers.com 800 Boylston St, Suite 1600 Boston, MA 02199