Question about Creative Labs Zen Sleek Photo MP3 Player

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Creative Zen Sleek Photo 20 GB

My MP3 is a little more than 1 year old. I have had no problems until about 4 months ago. My computer quit recognizing the MP3. I've tried EVERYTHING. I've reset it, reinstalled the cd, reinstalled my drives, downloaded all the updates, used every combination in my device manager, tried all the tricks and files from a million forums, tried it on 3 other computers (installing the software on each). It will not show up. The only thing that I can even think would have caused a problem was when I docked it on a universal stereo system. Could that have done something to my port? I hate to think that something as expensive as this was would just quit downloading music. I paid for all this extra space and haven't even put a dent in it. The Creative Zen website is worthless. Thank you for any guidence you can give me, short of having to shell out another $200 for an IPod this time.

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  • Anonymous Feb 16, 2009

    Sooooo... you can't uninstall WMP11 from Vista. What now?

  • Anonymous Mar 07, 2009

    My windows(vista) doesnt even recognize it but it says its charging but it wont get out off the recovery mode. what do i do?

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Did you try uninstalling WMP11 from your computer , then reinstalloing the Creative software? The two programs are not compatible if WMP11 was there first. Once you hae the computer recognizing the player, you can put WMP11 back without messing it up.

Posted on Sep 16, 2008

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1 Answer

My creative software for Zen Sleek Photo won't load on Vista


Vista by default will support the Zen Sleek Photo as an MTP device, which means that Windows Media Player will recognize it as well as Explorer.

You can use WMP to sync music to it, and Explorer to drag/drop photos to it.

Apr 01, 2009 | Creative Labs ZEN SLEEK MP3 Player

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My zen photo sleek is stuck in recovery mode


I had this same problem and almost threw out the Zen. You need to download the Zen Sleek Photo firmware upgrade software from Creative (http://ccftp.creative.com/manualdn/Drivers/PDE/9475/0xD499781C/ZenSleekPhotoP4S_16_1_10_01.exe).

  1. The firmware updater needs to run in XP SP2 or SP3. It apparently won't run on Vista.
  2. The trick to getting the Zen recognized by the firmware update software is to make sure you uninstall both WMP11 as well as the WMP11 Runtime. Those two things are listed separately in Add/Remove programs. BOTH must be uninstalled before the firmware updater will recognize your Zen.
Now I'm back to using my Zen. It's all good.

Nov 26, 2008 | Creative Labs ZEN SLEEK MP3 Player

1 Answer

HELP! Zen Creative Sleek Photo 20 gb


What you have to do is flash the firmware. And this is another huge problem. If you have WMP 11 you have to downgrade/uninstall it from you computer or use a computer that doesn't have it on.
Next connect your MP3 player after you have:
1. cleaned it
2. formated it
(you get to the recovery menu by holding play/pause sign and inserting a paper clip into the reset orifice.
Once it is recognized a menu will pop up asking you if you want to do various things, one of them is to sync or add files to your player using WMP 9 or 10, depending on the machine you have. CLICK that option.
Next you have to run the firmware application provided on the Creative website and that will flash your player with the firmware. It should work fine afterwards.

Make a backup of of the files if you care about them before you start this adventure.

Jul 06, 2008 | Creative Labs ZEN SLEEK MP3 Player

4 Answers

Getting out of recovery mode


The recovery tool mentioned above is not designed for the sleek photo. You need to download the firmware for the sleek photo from creative's site. Now we need to get your player recognized to get the firmware loaded. If you have Windows Media Player 11, it needs to be removed. Also remove WMP runtime. After that, restart the pc and your player should be recognized. You can then double click on the firmware program to run it. It might say something like, this firmaware is already installed...do you want to reload it? Click yes to reload.

I had the same problem with my sleek photo. Once I got rid of WMP and the runtime everything worked like a charm.

Jul 02, 2008 | Creative Labs ZEN SLEEK MP3 Player

1 Answer

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The first problem is probably a software incompatibility between Creative's software and Windows Media Player version 11. The second problem is possibly a need to replace the battery. 3rd party batteries are about 20 dollars now.

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Creative zen sleek photo not recognized by win xp


I got my Creative Zen Sleek Photo from a friend and everything I did wouldn't let Windows recognize it, but then I got it to work almost magically.

1. Make sure you have the proper drivers installed for it that come with the CD. If you don't have the CD, you can download the ISO here.
http://wp.randyr.net/windows-xp/creative-zen-sleek-photo.html

2. Reboot. When it comes back up, plug the cable into your computer, then into your Sleek. The software should sync up. For some reason, my Zen wasn't being recognized from the usb port on my computer tower, but I plugged it into my monitor's USB port and then it worked. Try that, if none of that works, then it may be a problem with your computer not knowing which driver to assign to your Zen, and if so, try the steps below.

----

1. Plug your Sleek to your computer.
2. Open up Windows' Device manager (right-click on "My Computer" and select "Properties". Go to the "Hardware" tab, then click "Device Manager").
3. Locate the entry for "Creative Zen Sleek" in your device list. It should appear either under "Sound, video, and game controllers" or under "USB Devices". Once you locate the entry, uninstall it.
4. Unplug your Sleek and wait a few seconds.
5. Plug your Sleek back in and allow the "new Hardware Wizard" to identify and install the drivers for it.

Mar 01, 2008 | Creative Labs ZEN SLEEK MP3 Player

1 Answer

Zen sleek photo not recognized by my computer


http://193.95.171.84/SRVS/CGI-BIN/WEBCGI.EXE/,/?St=777,E=0000000000295100332,K=9595,Sxi=19,Case=obj(16737),Kb=ww_english_add,VARSET=ws:http://us.creative.com/
http://193.95.171.84/SRVS/CGI-BIN/WEBCGI.EXE/,/?St=750,E=0000000000295099827,K=9595,Sxi=19,Kb=ww_english_add,VARSET=ws:http://us.creative.com/,Case=obj(12937),Kb=ww_english_add

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1 Answer

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wont respond to anything, try this, plug it in to the computer, hold the power switch in the on position, THEN trigger the reset button, worked like a charm for mine, I had thought it a lost cause."try the Reload Firmware option from the Recovery Mode menu? It makes a huge difference!

Seeing as how you can access Recovery Mode, can perform its disk operations, and seeing as how your computer does recognize it, it seems there's a good chance it's simply firmware corruption causing your problem.

Dec 27, 2006 | Creative Labs ZEN SLEEK MP3 Player

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