Question about Creative Labs Zen Touch MP3 Player

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Refurbished Zen Creative

Hi, I purchased a refurbish Zen Creative 20G MP3 player from Ecost around 4/3/08 I just removed from the box and discovered I am unable to turn it on it appears that there is no power to the unit even after leaving it charge for 2 days. I called the tech support line and was told to install firmwire which is also not resolving my problem. I was also unable to find the exact model of the Zen that I have it resembles the microphoto . What can I do about this problem?

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OK, i know this sounds "out there", but i had the same problem, tech support wouldn't help, and so i researched what was wrong, it's that the battery inside the unit (not just a regular battery) is dead....corrupted......flawed. It's the acids inside the battery that keep it charged or uncharged and what not. Sometimes those acids can be shifted in such a way that they can actually start to work again......and so what i'm getting at is that if you "hit" the zen player on the back acouple times and gradually hit it harder and harder...sometimes it can actually start working....I would try my best NOT to dent it however, because then you can't have any replacement of it....if this doesn't work...i would recomend getting either a zune 80gb (very nice) or and ipod classic, or even another zen product.

Posted on Jun 27, 2008

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Posted on Jan 02, 2017

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reynerhendra

In regards to your broken screen on your Zen Mozaic if it is broken the only thing you really can do is have the screen replaced. Also in most cases if the screen is broken then this usually is not covered under the warranty. So I did some looking and could not find any replacement screens for sale that you could replace it. So you might want to look into get a replacement.

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