Question about Xerox Phaser 8500/DN Printer

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Remove Covers Hi, How do you remove the covers on a Phaser 8500 to do a general maintenance as I have a lot of dry ink clsuters all over and want to get it cleaned out before it creates a problem. Thanks

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  • Roshgo Jun 13, 2008

    BTW does anybody have a service manual in PDF form available for download.

  • Roshgo Jun 14, 2008

    forget about the manuals. Can anybody guide me on how to remove the side covers on the Xerox Phaser 8500

  • Roshgo Jun 15, 2008

    Maybe I am being misunderstood or my questions is NOT being read.



    Firstly the question is about how to remove the side covers.



    Secondly, I have a SOLID INK printer and the answer posted seems to refer to regular color laser printer.....

  • Roshgo Jun 15, 2008

    Not sure what you are smoking but don't give up your day job.



    Following is a link to Xerox website and it clearly states SOLID INK PRINTER



    http://www.office.xerox.com/printers/col...

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  • Xerox Master
  • 2,794 Answers

Theres some websites out there that carry the service for a fee. This website has links to some of them.

Once you get that, then you will know how to get the covers out.

Posted on Jun 13, 2008

  • 3 more comments 
  • Tim Babcock
    Tim Babcock Jun 14, 2008

    Here is a site I found to get manuals at.



    http://www.theusermanualsite.com/manuals...



    Xerox probably doesn't have a service manual for you to download. Thats proprietary information and someone can get sued if they put one up.



    You should have a technician clean it because if the transfer rollers are damaged from cleaning it can cause printer quality problems.



    Good luck on that.





  • Tim Babcock
    Tim Babcock Jun 14, 2008

    Got an e-mail address I can send you the reference guide?



    There are two areas for cleaning at The Toner section and the imaging area. If you take the drums out, make sure you cover them up and keep them out of the light. Extreme caution must be used to not scratch the drums.



    If you can take the toner out without spilling it Just remove them in the opposite direction.



    Be very careful when cleaning the transfer belt. You should use a terry cloth to get that cleaned.



    A lot of times if your not careful with this it can lead to even a bigger mess.



    If you open the fuser section of the unit, you can vaccum that up as well.



    You can empty out the waste toner bottle as well.



    No other cabinets need to be removed because they contain electrical components and shouldn't be vaccumed under any circumstances.









  • Tim Babcock
    Tim Babcock Jun 15, 2008

    The wrong model number is listed on the question. What model number is it that you need.



    According to Xerox an 8500 DN is a color laser printer.

  • Tim Babcock
    Tim Babcock Jun 15, 2008

    I used a third party website so it probably wasn't programmed right. I'll be sure to let them know.



    If you check out my credentials, I have been certified by three major copier chains.



    I'll try this again here.



  • Tim Babcock
    Tim Babcock Jun 15, 2008

    Here you go:



    http://www.office.xerox.com/userdoc/P850...



    Section 5 covers all the cleaning you need to do to your printer.



    Sorry for the mixup but there only a zillion printers in the world.

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2 Answers

Stuck 8560 waste tray


You will probably have to remove the left side cover and clean some spilled ink from around the waste tray.
That normally is what causes that.
There is a tray lock on the machine, but I personally have not seen that be an issue.
If there is a lot of ink in the machine. make sure after you clean it out, that you level the machine front to back and side to side. You do that by placing a level on the glass and level it up by that.

Mar 02, 2010 | Xerox Phaser 8500/DN Printer

3 Answers

Hi i have phaser 8560, it gives me a error 09,038,46:62248, plese who can solve me the problem.


Hi there
The onlty thing I can find close to this is.
Acording to the manual its a ink loader error like your loading the wrong type of ink like the puzzles pieces arent matching and hitting the sensor flags right. Yours by the 8 is referring to the black ink. Anyway go to troubleshooting on the control panel. then to service tools. when in service tools press and hold the up arrow while still pressing the up arrow press the down arrow. the display should say hidden menus. go to diagnostic mode press enter go to funtion menu. then go to clear ISC fault and enter. ISC=ink stick count fault. I hope that helps. Just to let you know Ive had nothing but problems with third party ink and once its in the system its hard to get out so I would watch what im doing with my expensive equipment

Feb 18, 2010 | Xerox Phaser 8500/DN Printer

1 Answer

Says ink is out, but has ink in it.


Use a screw, like a dry wall screw and twist it into your ink sticks and remove them whole sticks and pieces.. Reach a pencil ,eraser end, into the ink loader to see if a switch at the bottom of the ink loader is stuck. then reload the ink. If that does not cure the problem you will most likley have to replace the ink loader assembly.

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1 Answer

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To remove the sides, there is one torx screw on the upper side on the rear of both covers ,and one torx screw inside the front upper paper path. You open the paper path door, as if you were removing a jam, then you will see the screws on the upper top of the cover.
Remove those screws and then go to the side of the machine and pull up and out of the covers to release the tabs.
The top, I am not sure you have to remove, but where you load the ink. there are just some tabs that hold the ink loader in, You use a thin blade screwdriver to release those tabs and then lift the ink loader out. There are 2 connectors to the ink loader to unplug.

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Xerox Phaser 8500 Add Magenta Ink will not go out even though all inks are full. Will not operate at all. Xerox wants $325.00 for first half hour of maintenance. Can't afford it. Have downloaded 8500...


it sounds like a sensor has failed in the ink cradle, to have a look you want to undo the two screws as the back on both sides then with the output flap & front cover open, you can gentley pull the plastic arround the display off, this will allow you to remove both the sides, the the ink cradle and melting units will jest lift out from the top, (make sure the printer is cold at this stage!!!!!!!!) then there are a few screws to remove then the unit will be in bits where you can test the bottom 'ink out sensor' & replace is needed.

Oct 23, 2009 | Xerox Phaser 8500/DN Printer

1 Answer

Paper jams w/ all types of paper, Ink blotches...


If you're getting spots on the prints, run the Remove Ink Smears routine in the maintenance. It will clear the ink from the preheater. User packing tape to pull dust off of pick rollers. It's easy to unclip the unit and roll it on a piece of tape to remove dust.

Jul 30, 2009 | Xerox Phaser 8500/DN Printer

1 Answer

Xerox Phaser 8500 Error 09,005.40:100473


You don't have to take all the printer apart just the ink loader. Which is held mostly by the side covers. Get a flat head and break down the peaces left over on the cyan ink and flip upside down the ink loader and that should make it work again with no problem.

Jul 30, 2009 | Xerox Phaser 8500/DN Printer

1 Answer

Xerox Phaser 8500 Error code 07,010.43:81877 Please can you tell this error code


That is a problem with the print head movement,
Normally on a 2424 you get ink spill from the catch tray, It spills into the print head block and causes the print head not to pivot properly.
Remove the scanner and document feeder assembly, remove the two screws on the back covers and pull up and out on the side of the covers. The front cover will also come off.
Now on the left side, looking from the front, you will see a stainless steel block. about 1 inch square, it is on the lower part of the frame about 2/3 of the way back. It will most likely be contaminated with yellow ink. You will have to slip the spring clip off of the block and use some channel locking pliers to work the block off, clean it well, the print head shaft also, then remove as much of the excess ink as you can from the machine,
If that doesnt fix your problem let me know,the cleaning blade may be tacked to the print head. But check the print head block first. that causes that code most of the time.

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1 Answer

Phaser 8500 error 07,010.43:9352


After you cleaned it did you turn off the machine for a while? You may need to clean any sensors around that area and then turn it off for a little while to reset it.

Feb 18, 2009 | Xerox Phaser 8500/DN Printer

1 Answer

Phaser 8500 Ink


No. You will wind up with a bad ink loader.
Just had someone try it.

Nov 17, 2007 | Xerox Phaser 8500/DN Printer

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